Holiday Bonus 2019 FAQs

[SephoraBIC]

Our Holiday Bonus event is back, and every Beauty Insider member gets a discount! Don’t forget—the higher your tier, the bigger the savings, so keep reading for all the details.

Rouge: We wanted to let you know that starting Friday, November 1,through Monday, November 11, you get first access to shop before everyone else with your 20% off (that means you’re getting our biggest discount of them all!) You can shop with your 20% off as many times as you’d like—just flash your Holiday Bonus email in store and use code HOLIDAYSAVE online.

P.S. Because you’re Rouge, you can also bring your favorite shopping buddy in store Friday, November 1, and they’ll get 20% off too—all thanks to you. Just make sure they are a current member of the Beauty Insider program, and you’re good to go!

VIB: You get 15% off Thursday, November 7, through Monday, November 11. You can shop in store and online as many times as you like. Just flash your Holiday Bonus email in store and use code HOLIDAYSAVE online.  

Insiders: You get 10% off Thursday, November 7, through Monday, November 11. You can shop in store and online as many times as you like. Just flash your Holiday Bonus email in store and use code HOLIDAYSAVE online.  

Have more questions? We’ve got answers!

What is your Holiday Bonus event, and when is it?

Our Holiday Bonus event is where you (our Beauty Insider members) get a special discount just for being part of our loyalty program!

The higher the tier, the bigger the savings:

Rouge members ($1,000 spent per year) get 20% off, VIB members ($350 spent per year) get 15% off, and Insiders (free to join!) get 10% off.

Rouge can shop early with their discount starting on Friday, November 1, while VIB and Insiders can shop starting on Thursday, November 7. Holiday Bonus ends for all three tiers on Monday, November 11.

Where can I shop?

In store and online! That includes our stores and website in Canada as well as Sephora inside JCPenney stores.

Wait, I’m Rouge...Can I really share my 20% off on Friday, November 1?

Yep, you can! Bring your favorite shopping buddy in store on November 1 and, when checking out, let a Beauty Advisor know they’re with you. Then voilà! 20% off their purchase too, just like you.

How many times can I use my discount?

As many times you’d like! Our Holiday Bonus discount is unlimited use in store and online—just flash your Holiday Bonus email in store and use code HOLIDAYSAVE online.

Speaking of which, what’s my online code again?

Regardless of which tier you are, your code is HOLIDAYSAVE.

I’m Rouge and have a Rouge Reward. Can I combine my Rouge Reward, my Credit Card Reward, or my Credit Card first purchase discount with the Holiday Bonus discount?

You will not be able to combine any other offers or discounts with the Holiday Bonus discount, including Rouge Reward.

I am a Credit Card holder and have a Credit Card Reward and/or Credit Card first purchase discount of 15% off. Can I use my Credit Card Reward, Credit Card first purchase discount, or Rouge Reward with the Holiday Bonus discount?

You will not be able to combine any other offers or discounts with the Holiday Bonus discount, including Credit Card Rewards and discounts.

I am a Credit Card holder and have a 15% first purchase discount. Can I save that for later and use the Holiday Bonus discount now?

Yes. You can choose to use your Holiday Bonus discount now and save your Credit Card 15% off first time purchase discount for later and still earn % back using one of your Sephora Credit Cards. Simply enter promo code HOLIDAYSAVE to apply the current promotion, but don’t forget to use your 15% off Credit Card offer within 30 days of being approved.

Where and when is the promotion valid?

Valid on merchandise purchases made in Sephora US stores, Sephora Canada stores, Sephora inside JCPenney stores, and on sephora.com and sephora.ca. Offer not valid on jcp.com. On Friday, November 1, in stores only, Rouge client and one guest of Rouge who is a member of the Beauty Insider program and is present at the time of redemption will be eligible for 20% off all merchandise purchases. Not valid on orders shipping outside the US or Canada.

Are there any exclusions?

Promotion is not valid on The Ordinary and MAC Cosmetics VIVA GLAM products. Clients are limited to the purchase of one dyson item and five Morphe items per SKU per transaction. Not valid on in-store services, previous purchases, purchases of gift cards or eGift Cards, FLASH, PLAY! by SEPHORA, gift wrapping, packaging, taxes, or shipping and handling charges.

Can I combine this promotion with other offers or promotions?

This promotion cannot be used in conjunction with any other offers or rewards.

What else do I need to know?

Return of discounted merchandise will be for the price actually paid. Sephora is not responsible for damaged, lost, or stolen offer materials or barcodes. Offer has no cash value and may not be altered, sold, bartered, or transferred. Rouge status must be attained prior to redemption. No minimum purchase required. Due to heavy demand, Sephora FLASH delivery times cannot be guaranteed for this offer. Sephora and JCPenney employees are not eligible for these offers. Sephora may modify or cancel offer at any time.

[christin]

It's unfortunate the way Sephora is going with these things. VIBs have always gotten 20% in the fall. I don't disagree with Rouge getting more but taking away from VIB to make rouge look better is just alienating customers. Pretty much all these brands have better sales during November so I plan to take my money to those instead this year. 

[edaley]

Agreed! I’ve stopped making purchases from Sephora because of this too!

[Sintya]

Agree, so much disappointed with Sephora, they’re take VIB 20%, instead they’re just give 15%. I’m no longer supporting Sephora for this reason, better buy at ULTA more customer appreciation, or other retailers even shop directly to the Brand site so much better offer. Hands down for Sephora promotion dumping most of their customers 👎

[ivy3011]

Ulta actually does the same thing during their sales. Duing their 21 day events they have special item that only their platinum or diamond members can get. Sephora is actually adding a day rouge members to bring a friend. Don't get me wrong I love Ulta as well but they both play the same game. 

[infinitebrevity]

What time does it start/time zone?

Why haven't I gotten an email about the sale? 

[ZakiyaBT]

Hi @infinitebrevity,

We do not have a specific time for when the promo will be active and you should be receiving an email about it soon. 

Best,

Zakiya

[infinitebrevity]

OK Thank you!

[Anonymous]

What’s the latest delivery time for orders I during the special? I am traveling right now and will only be back in the USA mid-December and have no alternate space to send my order to until then.

[deverreoux]

That’s awful! I hope they can hold or delay delivery for you. Maybe you can see about getting a P.O. Box or find a kind soul to hold your treasures until you return

[LBMoss]

For the dyson exclusion - are customers able to buy 1 Dyson product per the discount?

[ZakiyaBT]

Hi @LBMoss,

You can purchase 1 Dyson item per transaction during the promotion. I hope that this helps. 

Best,

Zakiya

[CLTPE]

Hi there, I saw the exclusion on discount for Mac VIVA glam. is it just that line or whole Mac line? please let me know. thank you. chrissy

[ZakiyaBT]

Hi @CLTPE,

Only the MAC VIVA Glam products are excluded. 

[CLTPE]

Thank you so much!

[natpenny]

It’s just so strange. You used to offer 20% to everybody way before VIB and Rouge were a thing. It just seems like a punishment for VIBs.

[flamingolegs]

You're getting a discount.  I don't see the punishment.  Spend more, save more.

[Apeypoo]

If a rouge member takes a friend in store to shop on NoV 1st, does the friend earn the points with the purchase or are the points added to the rouge member’s account?

[JaneanBT]

Hi @Apeypoo, 

Your friend will receive points to their own Beauty Bank. Your friend must be signed up for Beauty Insider program to receive the discount. I hope this helps! 

Best Wishes,

Janean

[honeybeepretty]

I am going to use up my rewards points and say goodbye to Sephora. If I can get 20-30% off somewhere else, why bother? Even with Nordy, there is 15% off plus GWP. Bad idea.

[Pisces1969]

The decrease from 20% to 15% is disappointing.  First there were fewer samples allowed per order,  and now this.  My bet is that the end of year coupon (if there is one) will be another let down.  Having everything in one place to order is convenient, but I guess I’ll be checking out my favorite brands directly in 2020.  

[Anonymous]

We all feel the same about this b.s. Buy directly from your favorite brand and get your 15%-20% off without spending $300+!