Help, product came empty!!

[marshmelyy]

Hello, I ordered online the K18 damage repair essentials kit and just received it in the mail. I opened the boxes the items came in and when I opened the molecular repair oil, I noticed the dropper was empty. So I squeezed it to pick up product but then realized the dropper was dry. I removed the dropper and looked inside and the bottle was empty and also dry. I’m not sure what to do since it’s only one item out of the kit that came empty. Help is appreciated, thank you!

[LaurieBT]

@marshmelyy, I'm sorry to hear this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with your order number, I'll look into this. 

Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available. Thank you!