Empty product box

[CheshireCatX]

I placed an order for two Ordinary Squalene bottles and the shipment arrived with a plastic bag and two product boxes inside, but one product box arrived without the bottle in it- it was just empty and the bottom was ripped. Has this happened to people before? I’m not sure what to do.

 

 

 

 

 

 

 

- the product box that had a product bottle in it: 4Z222A.

- the product box with no bottle in it: 3DC1 (arrived with the bottom ripped and no product bottle

[LaurieBT]

@CheshireCatX, I'm sorry to hear this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with your order number, I'll look into this. 

Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available. Thank you! 

[CheshireCatX]

Hi @LaurieBT ,

I just sent you a private message.

thank you for your assistance.

i look forward to resolving this.

warm regards