Gift card balance disappeared

[jojoh2001]

I added a gift card, that was bought at Sephora, of $100. I used a portion of it for one order of $64.41 so I should have $35.59 left.  When I tried to checkout for another order the gift card was not there. How to rectify this? I don’t have the physical card anymore.   I tried the chat and then after 40 minutes I got disconnected.  This is disappointing. 

[riddhiw]

Hello, I had 2 gift cards 30 dollars each and when I went to use them for the first time the balance was 0. I need my money back and will not stand for this.

[LaurieBT]

Hi @riddhiw,

I'm sorry to hear this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with more information, I'll be happy to look into this. Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available. Thank you!

Best,

Laurie

[dianagarcia79]

Unused, unscratched Sephora gift cards with $0 balance, fraudulently used online!

Sephora is doing nothing to help us. Let’s report them to the FTC and to the BBB … we don’t deserve to be cheated!
I am all in for a class action lawsuit. 
And let’s take this to Twitter. We’ll make them take responsibility.
THERE ARE HUNDREDS OF US!!

[sephorascam]

Hi idk if Sephora is a scam or if their customer’s information/accounts have been compromised but I uploaded a $50 gift card that I was gifted to my account that once showed the intended balance of $50. I have been saving my funds/cart for the vib sale and when I went to check out my card is now showing a 00.00 balance! My last online purchase was 2/29 and my last in store balance was 3/8! I have tried to get ahold of someone at sephora to help me resolve this matter and no one is doing anything about it. What is going on with this app!? I have the physical card as well in my possession and the last 4 of card on my online account!! How is there multiple people saying their funds have been wiped and no one is helping?! Such a big corporation committing fraud 

[dianagarcia79]

Unused, unscratched Sephora gift cards with $0 balance, fraudulently used online!

Sephora is doing nothing to help us. Let’s report them to the FTC and to the BBB … we don’t deserve to be cheated!
I am all in for a class action lawsuit. 
And let’s take this to Twitter. We’ll make them take responsibility.
THERE ARE HUNDREDS OF US!!

[LaurieBT]

Hi @sephorascam,

I'm sorry to hear about this and I'll send you a message shortly.

Best,

Laurie  

[MrFitness]

This happened to me in April and still have no resolution. Please contact me asap. Thanks

[keelybt]

@MrFitness I have sent you a PM. 

[legaleagle25]

Why does this keep happening? It seems like it happens several times a month? What is the problem with Sephora gift cards? Have you had someone address your concerns?

[DaneeBT]

Hi @jojoh2001 Oh no! I'll send you a PM.