Missing points
Hi I just placed an order and it doesn’t seem like I got my 4% the
points offet
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Re: Missing points
@catgln5 As long as you added the promo code, you should see the extra
points update within 24 hours.
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Gift Card Does Not Have Enough Digits
Hello,My friend got me a Sephora gift card for a graduation present, but
when I went to look for the card number I realized there are only 12
digits instead of the 16. When I went into the store they ...
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Re: Gift Card Does Not Have Enough Digits
@MillieMooMoo If the first 12 digits are visible, we may be able to
locate it in our system. It looks like your private messages are
currently turned off. Please send me a private message with your gi...
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Sephora Customer Service
This is the first time that I have tried Sephora and ordered something
online. I must say that they are really good with their customer service
and delivery because of the on-time updates and early de...
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Re: Sephora Customer Service
@Ellaloloves I'm glad to hear about your experience and I will share
this feedback with our call center management team.
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Missing item (GWP)
The last order I’ve received from Sephora have been missing the free
item that I had picked out. I specifically ordered enough items to meet
the minimum amount of order to qualify and then to not rece...
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Re: Missing item (GWP)
@mims00, I'm sorry to hear this! It looks like your private messages are
turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would lik...
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Delivered to the wrong old adress
The parcel was delivered to old (deleted) address and not the new one. I
am not able to contact customer service as they are unavailable. What
can I do? The adress was not even in the address book anymore.
@CustomerSupport
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Re: Delivered to the wrong old adress
@Wrongadress, I'm sorry to hear this! It looks like your private
messages are turned off, and you can adjust your preferences in your
Community settings (on the browser only, not the app). If you woul...
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Rewards bazaar
I’ve been saving my rewards points for something fun for 3 months now,
and the choices for rewards bazaar items have been slim. I’m wondering
why, and what happened to the Tuesday and Thursday new ite...
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Re: Rewards bazaar
@waterlillies, I apologize for any disappointment with the Rewards
Bazaar offerings, and appreciate you sharing this with us. The Rewards
Bazaar will typically still update on Tuesdays and Thursdays. ...
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Comment not approved yet.
I wrote two reviews on the Lipglass Blow Plumping Lip Oil, and neither
of them has appeared. I needed them to respond to Topbox. Would it be
possible to check why they haven’t been approved yet? The first one was
submitted over 72 hours ago.
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Re: Comment not approved yet.
@Smouchiiee Typically reviews written in French should be submitted on
our French-Canadian site. On the app, you can switch regions by going to
your profile and selecting app settings. On the desktop ...
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Skincare For Our Staff
Dear Sephora Team, My name is Maria Alejandra Morales and I am the
Development Strategist at Immigrant Defenders Law Center, or ImmDef
(immdef.org). ImmDef is a next-generation social justice law firm...
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Re: Skincare For Our Staff
@Bityal Thank you for all the great work you do in your community! We
are not currently fulfilling product donation requests. To learn more
about Sephora's community engagement and giving, please visi...
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Gift Card numbers Scratched off!
Spoiler (Highlight to read)Gift CardsGift CardsIm helping my daughter
redeem her sephora gift card and some of the numbers lifted off when
removing the covering film. Ive tried multiple combinations i...
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Re: Gift Card numbers Scratched off!
@debrastein09 I'm sorry to hear that! If the first 12 digits are
visible, we may be able to locate the gift card numbers. It looks like
your private messages are currently turned off. Please send me a...
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MISSING ITEM HELP PLEASE
@LaurieBT Hi! Spoiler (Highlight to read) Order = Can you please help me
once again?? An Isamaya Sculpting Stick in Maple didn't arrive in my
order # -- and CS said they won't replace it or refund me....
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Re: MISSING ITEM HELP PLEASE
@tobik, I'm sorry to hear this! I'm having trouble sending you a private
message on my end. If you would like to send me a private message with
your order number, I'll look into this. Please note that...
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Re: MISSING ITEM HELP PLEASE
@LaurieBT is my 0rdEr with a missing Isamaya Sculpting counter stickbin
Maple ...I'm having issues posting, replying and sending DMs to you (and
the community too), feels like a glitch.
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profile
Hello. I accidentally created two different accounts and have bought
things on both accounts. Is there a way to merge both accounts?
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Re: profile
@laxgi Yes, we can assist you with combining your accounts. It looks
like your private messages are currently turned off. Please send me a
private message with your registered email address and phone ...
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Delete reviews
Is it possible to delete old reviews? Is it possible to delete reviews
if product is no longer sold at Sephora? I’m horrified by the auto
incorrect. I have no idea what I was trying to say. I used to ...
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Re: Delete reviews
@ddebb We can remove the reviews for you. Can you please reply with
which product reviews you would like removed?
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Re: Delete reviews
Can you help delete all reviews from my account? There are probably only
a few but I'm not sure what they are.
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Re: Delete reviews
@MeWi44 I have removed them for you and they should come down from our
site within 24 hours.
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App won’t let me ship to Canada
I’m in Canada and order often off the app and all of a sudden I have to
put in my address and it won’t let me put in a Canadian one. Only will
allow a zip code. Anyone else??
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