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198,738 Posts
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Linking phone # to account
Heyy so does anybody know how to link your phone number to you’re
account? Every time I go to Sephora and I enter my phone number I end up
having to say my email. When they have my account they see my phone
number in the system though.
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Re: Linking phone # to account
@Emilieieie I will be happy to help with this. It looks like your
private messages are currently turned off. Please send me a private
message with your phone number. You can adjust your account settin...
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emails are in french for some reason
Hey, for some reason all my insider and promotional emails are in
french. I do not speak french of love in a french speaking province of
canada. all my preferences are also in english.
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100$ Rouge reward expired :((
Im so upset! My $100 rouge reward expired before I could use it. I was
waiting to buy myself something special but now I can’t. I honestly
thought I had 6 months till it expired. Does anyone know if t...
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Re: 100$ Rouge reward expired :((
@lizR123, I'm sorry to hear this! It looks like your private messages
are turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would li...
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Re: 100$ Rouge reward expired :((
@maknauskaite I'm not able to reply to your PM, as they are not enabled
on your side. You can adjust your account settings (the gear icon) on a
desktop or mobile web browser.
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Re: 100$ Rouge reward expired :((
@maknauskaite It looks like your private messages are currently turned
off. Please send me a private message with your registered email address
or you can contact us by phone at 1-877-737-4672 or thro...
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Re: 100$ Rouge reward expired :((
Can you send me a message now. I think my private messages are turned on
now. Thank you
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gift card were not reloaded after pick up order got canceled
I placed an pick order but did not pick up, then order got canceled
after 5 days. But my balance has not been reloaded. please double check
and help with balance.
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1 Reply
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Re: gift card were not reloaded after pick up order got canceled
@november20th04 I have removed your order number from your post as we do
not allow that information posted publicly. It looks like your private
messages are currently turned off. Please send me a priv...
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Didn't receive Points Bazaar items or samples
Hi, I ordered 2 items from the points bazaar (as well as selected
samples) and all that was in my package was the perfume. I'm
disappointed that the last couple times I've ordered, the items I bought
...
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14 digit gift card
I received a gift card for Mother's Day and I went to use it today and
it only has 14 digits instead of the 16. It doesn't look like any were
scratched off it just looks like some are missing, like no...
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Re: 14 digit gift card
@vnssa86 Oh no! If you have the first 12 digits, we may be able to
locate it in our system. It looks like your private messages are
currently turned off. Please send me a private message with your gif...
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Natalia FFA
Natalia FFA Boosters Silent Auction – Donations Needed!Our Silent
Auction is this Friday , and the Natalia FFA Boosters Club is reaching
out once again to ask for your support!If you have any items yo...
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Re: Natalia FFA
@ashj04 Thank you for all the great work you do in your community! We
are not currently fulfilling product donation requests. To learn more
about Sephora's community engagement and giving, please visi...
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App won’t let me add to cart to ship
I have a weird issue with the Sephora app. It won’t let me add items to
my cart if I choose the “ship for free” option. The “add to basket”
button is greyed out. Oddly, if I switch to order online and...
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Re: App won’t let me add to cart to ship
@katluvdogs, I'm sorry to hear this! It looks like your private messages
are turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would...
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4 Replies
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1 Reply
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Re: App won’t let me add to cart to ship
@EllieT2020 We'll be happy to look into this for you. It looks like your
private messages are currently turned off. Please send me a private
message with your registered email address or you can conta...
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Re: App won’t let me add to cart to ship
I think it must be an issue for many people because it does not allow me
to add to card from the app either unless I select “same day shipping”..
Then when you go to the card you cannot change shippin...
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1 Reply
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Re: App won’t let me add to cart to ship
@MarilynJK I'm sorry to hear that you are having trouble! It looks like
your private messages are currently turned off. Please send me a private
message with your registered email address or you can c...
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Missing W2
Hello, I’ve reached out multiple times in regard to a missing W2 and
have not heard back. I’ve tried calling and emailing. How can I go about
getting this information? Thank you.
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Sephora doesn't care about their clients.
Let me get straight to the point. My mother gets lots and LOTS of emails
of Sephora ''promotions'' when they're still basically making you pay
like 10 times more than what the thing originally cost bu...
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UNNACCEPTABLE WAIT TIMES FOR REFUND
Placed an order online, sent my items for return over a month ago. I
meticulously packed my unused items and used the Sephora provided return
label. Tracking is not updated, as I have been looking dai...
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Re: UNNACCEPTABLE WAIT TIMES FOR REFUND
@Katftlaudy I'm sorry to hear that and we will be happy to look into
this for you. It looks like your private messages are currently turned
off. Please send me a private message with your order number...
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Same day unlimited subscription cancellation and refund
Hope you're doing well, A month or so ago I purchased a perfume for my
father before leaving the country for good. I didn't realize I had
subscribed to same day unlimited subscription and $60 is way t...
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1 Reply
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Re: Same day unlimited subscription cancellation and refund
@Heysana It looks like your private messages are currently turned off.
Please send me a private message with your registered email address or
you can contact us by phone at 1-877-737-4672 or through o...
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"No Bag Selected"
Quick question, please: I visited the Sephora in Baton Rouge and had a
lovely experience. However, on my receipt it states, "No Bag Selected"
three times. I was never offered a bag and not sure what t...
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Re: "No Bag Selected"
Hi @FleurDeLis850 We are currently having a Beauty Insider Challenge
where if you do not select a bag for your store purchase, you will be
rewarded 100 points if you are enrolled in our challenge. I'll take a
look then send you a PM.
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Re: "No Bag Selected"
@anony1m It can take up to 24 hours to update in your account. If it has
been over 24 hours, please send me a private message with your
registered email address or you can contact us by phone at 1-877...
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Re: "No Bag Selected"
Thank you! I did not enroll in that challenge until this morning after I
signed in to ask the question. It is all good! Appreciate you. Have a
great day.
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Re: Missing points
@catgln5 As long as you added the promo code, you should see the extra
points update within 24 hours.
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Gift Card Does Not Have Enough Digits
Hello,My friend got me a Sephora gift card for a graduation present, but
when I went to look for the card number I realized there are only 12
digits instead of the 16. When I went into the store they ...
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Re: Gift Card Does Not Have Enough Digits
@MillieMooMoo If the first 12 digits are visible, we may be able to
locate it in our system. It looks like your private messages are
currently turned off. Please send me a private message with your gi...
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