Forgot to add discount code on orders

[LigayaLigaya]

I placed two orders yesterday & forgot to use my Insider code for the discount 

Can it still be added after?

[KeaMUE]

I just realized that I didn’t add my code. I thought it would show automatically. What can I do to apply the discount to my order?

[keelybt]

@KeaMUE I will send you a PM for more information. 

[itsoflo]

Same here! Forgot to add my 15%. Is there a way that can be fixed ? 

[DaneeBT]

Hi @itsoflo I'm sending you a PM to help! 

[cindy177]

I just also forgot to put in the promo code to get 15 percent off!  What should I do please?

[DaneeBT]

HI @cindy177 I'm sending you a PM to help! 

[LaurieBT]

Hi @LigayaLigaya and @NikkiSea08,

I'm sorry to hear this and I'll send each of you a message shortly. To apply the discount to your orders, please be sure to use the TIMETOSAVE code. Thank you!

Best regards,

Laurie 

[Verenice7]

Hi I completely forgot to add my discount code to my order as well! Was wondering if I would be able to get some help, thank you!

[DaneeBT]

Hi @Verenice7 I will send you a PM to help!

[NikkiSea08]

Same!! Would love to know if you hear back on how to resolve this. I thought it was automatic and did not realize until the order had already been placed 😓

[ZoeMasten]

I forgot to add my promo code, can you help?

[LaurieBT]

Hi @ZoeMasten,

We're happy to assist! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with your order number, I'll look into this. Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available. Thank you!

Best,

Laurie

[ChristineLuk]

Hi @LaurieBT , I placed an online order and forgot to apply the promo code too. Would you be able to help? Thank you!

[keelybt]

@ChristineLuk  It looks like your private messages are currently turned off. Please send me a private message with your order number or you can contact us by phone at 1-877-737-4672 or through our live chat for assistance> https://www.sephora.com/beauty/customer-service