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Post in Customer Support

Exchange for another foundation?!

Hi, I ordered the dior undercover foundation for my friend as a birthday gift. After she tested it, she would like to get an exchange for the dior forever foundation if possible. Could I just bring it to the local shop to exchange directly?! Thank you!

Re: Exchange for another foundation?!

Hi @ZiYuH,

 

Yes, you are welcome to exchange the foundation at your local Sephora store 🙂 Please just be sure to bring your Order Invoice with you. Additionally, I'm sorry to hear your samples were missing from your package! I'll send you a PM to assist you further.

 

Always,
Danee

RE: Exchange for another foundation?!

Forgot to mention, I didn’t receive the three samples with my latest online order. Kind of disappointed.
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