Error Message When Checking Out

[Dany0818]

Getting an error message when attempting to checkout. Error: Response could not be serialized, input data was nil or zero length.

[DaneeBT]

@Dany0818 Sorry to hear that! It looks like your private messages are currently turned off. Please send me a private message with your registered email address and additional details or you may contact us via phone at 1-877-737-4672 or via our live chat for assistance. Thank you!

[sspp]

I’m having the same issue I have uninstalled the app multiple times and nothing fixes it,

[LaurieBT]

Hi @sspp,

I'm sorry to hear this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with more information, I'll be happy to look into this. Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available. Thank you!

Best,

Laurie

[sspp]

The website isn’t letting me change my private message settings. It shows me an error message.

[LaurieBT]

@sspp, my apologies, I recommend clearing the cookies and cache on your web browser. You may need to look up how to do this on your specific device. Alternatively, you an also send a private message to Sephora on Facebook, Twitter, or Instagram where we can look into this further for you.