Did not receive GWP

[beautyaddict34]

Hi there, I recently redeemed the Clarins 'TRIPLEC' promo code and chose the 9ML double serum. My order was delivered today and I instead received a 0.9ML foil packet. Is that correct? This is something that is normally provided as a free sample with order, not a trial size that comes with a promo code. Was the wrong item sent to me??

[natty528]

That happened to me too! I made two orders and applied the promo for the 9mL serum on both orders, but I got two 0.9mL packages instead...

[DaneeBT]

Hi @natty528,

Sorry for the confusion. I will send you a PM in just a moment.

Always,
Danee

[DaneeBT]

Hi @beautyaddict34,

I will look into this then send you a PM!

Always,

Danee