Services
From makeovers to personalized skincare consultations
Sign In
Customer Support
199,250 Posts
Post | Hearts | Replies |
|---|---|---|
|
Deleting a review
I need to delete my review on the Shisedo Ultimune power infusing serum
as I left some important info out and then would like to repost
0
0
| 0 Hearts |
0 Replies
|
|
My review isn't posting for topbox La Mer renewal oil
Its been over 72 hours and won't let me write another
onehttps://www.sephora.com/ca/en/product/the-renewal-oil-P508882?skuId=2714111&icid2=products%20grid:p508882:product
0
0
| 0 Hearts |
0 Replies
|
|
Opportunity to share my skincare brand with this beautiful space, Sephora!
It’s an honor to present our purpose-driven skincare line, and we’re
truly grateful for the chance to share our vision with Sephora. NUKVAH
Beauty
0
1
| 0 Hearts |
1 Reply
|
|
Re: Opportunity to share my skincare brand with this beautiful space, Sephora!
@NUKVAH, thank you for your interest with Sephora! Please create a
profile with our RangeMe partners to share your product submission with
our Merchandising team.
0
0
| 0 Hearts |
0 Replies
|
|
False advertising - ripped off
I ordered a face moisturizer that was advertised as part of the recent
20% off sale. When I saw the email receipt I saw that it was charged
full price. I tried calling customer service but it was clos...
0
1
| 0 Hearts |
1 Reply
|
|
Re: False advertising - ripped off
@AlexisRouge, I'm sorry to hear this! It looks like your private
messages are turned off, and you can adjust your preferences in your
Community settings (on the browser only, not the app). If you woul...
0
0
| 0 Hearts |
0 Replies
|
|
Missing Samples!
So upset because I was looking forward to my free samples with my order,
opened my package and there were none! Not fair at all
0
1
| 0 Hearts |
1 Reply
|
|
Re: Missing Samples!
@xhoneylovem, I'm sorry to hear this! It looks like your private
messages are turned off, and you can adjust your preferences in your
Community settings (on the browser only, not the app). If you woul...
0
0
| 0 Hearts |
0 Replies
|
|
Points
I heard that you get 50 sephora points for making a beauty insider
account but I did not get them. I has been at least a week since I have
made one. How do I get them? Or am I tripping.
0
1
| 0 Hearts |
1 Reply
|
|
Re: Points
@thebaddie1, my apologies! It doesn't look like this is a current offer
at Sephora. However, clients receive 1 point per dollar spent. We also
have point multiplier events from time-to-time. I recomme...
0
0
| 0 Hearts |
0 Replies
|
|
Create BI Account Failed
I have had a Beauty Insider account for years, and can use my card in
store, but the app and website have never successfully allowed me to log
in to Beauty Insider - it always says “Create BI Account ...
1
11
| 1 Hearts |
11 Replies
|
|
Re: Create BI Account Failed
Hello. I’m experiencing the same issue again with my BI account. It
continues to log me out online and in the app and it won’t let me
reconnect with my birth date.
0
1
| 0 Hearts |
1 Reply
|
|
Re: Create BI Account Failed
@heatherlee7, I'm sorry to hear this! It looks like your private
messages are turned off, and you can adjust your preferences in your
Community settings (on the browser only, not the app). If you woul...
0
0
| 0 Hearts |
0 Replies
|
|
Re: Create BI Account Failed
Hello. I am experiencing the same issue again. Somehow it removed my
beauty insider account and when I try to sign back in it just says
Create BI Account Failed
0
1
| 0 Hearts |
1 Reply
|
| 0 Hearts |
0 Replies
| |
|
Re: Create BI Account Failed
Hi! I'm also having this same issue. Can I get a PM from a support team
member to fix it?
0
1
| 0 Hearts |
1 Reply
|
|
Re: Create BI Account Failed
Hi @Brooke184, I'll send you a message to help! Best regards, Laurie
0
0
| 0 Hearts |
0 Replies
|
|
Re: Create BI Account Failed
i’m also having this same issue. if anyone could help out it would be
much appreciated
0
1
| 0 Hearts |
1 Reply
|
| 0 Hearts |
0 Replies
| |
|
Re: Create BI Account Failed
Hi @heatherlee7, I'm happy to look into this for you! I will send you a
PM now for more information.
0
2
| 0 Hearts |
2 Replies
|
|
Re: Create BI Account Failed
hi @StephanieBT The exact same thing happened to me: I've used my BI
account for years and earned points, but I always have problem login my
BI account online even now.I am trying to place an order on...
0
1
| 0 Hearts |
1 Reply
|
|
Re: Create BI Account Failed
Hi @Anonymous, I'm going to send you a PM to gather a bit more
information from you!
0
0
| 0 Hearts |
0 Replies
|
|
Franchise Opportunity in Iraq
My name is Muhammad Mirany, and I am the CEO of MPX Ltd., I am writing
to express our strong interest in becoming your exclusive retail partner
in the Iraqi marketWe are already in textile sector with international
brands like THE GIVING MOVEMENT.
0
1
| 0 Hearts |
1 Reply
|
|
Re: Franchise Opportunity in Iraq
@MuhammadMPX, as a privately held company, Sephora does not offer
franchising or wholesale opportunities. We appreciate your passion for
Sephora!
0
0
| 0 Hearts |
0 Replies
|
|
Review posting issue
I have been teyi g to write review forShiseido Ultimune Power Infusing
Serum 4.0Whenever i am submitting my review it says: An error occurred
during the submission process, please retry at a later time.What should
i do?
0
1
| 0 Hearts |
1 Reply
|
|
Re: Review posting issue
@jassugc, I see you successfully reviewed that product yesterday,
7/8/25. It can take up to 48 hours for it to reflect on the product
page.
0
0
| 0 Hearts |
0 Replies
|
|
Problems with Tforce
Spoiler (Highlight to read) Je suis extrêmement déçuepar le service de
livraison de ma commande effectuée le 27 juin, qui n’a toujours pas été
livrée à ce jour, malgré les nombreuses promesses de TFor...
0
1
| 0 Hearts |
1 Reply
|
|
Re: Problems with Tforce
@imenghd, I'm sorry to hear this! It looks like your private messages
are turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would li...
0
0
| 0 Hearts |
0 Replies
|
|
Vanilla gift card not working
Spoiler (Highlight to read) I tried to make payment online, and the
vanilla gift card is not going through. I called customer service, and
they told me they are not adding an address on the gift card....
0
1
| 0 Hearts |
1 Reply
|
|
Re: Vanilla gift card not working
@Minsk25, I'm sorry for the trouble and I recommend using an alternative
payment method to place your order.
0
0
| 0 Hearts |
0 Replies
|
|
Received a half empty product
Dear Sephora Customer Service, I hope this message finds you well. I
recently received an order from Sephora, but one of the products arrived
half empty. I believe this may have been due to a packagin...
1
1
| 1 Hearts |
1 Reply
|
| 1 Hearts |
0 Replies
| |
|
Cancelled order but my gift card didn't get the money back.
I just cancelled my order and had $18.53 worth of giftcards used to pay
for that order. The order cancelled successfully but my money didn't
come back to the gift cards. Can someone please help?
0
1
| 0 Hearts |
1 Reply
|
|
Re: Cancelled order but my gift card didn't get the money back.
@ashr1, I'm sorry to hear this! It looks like your private messages are
turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would like...
0
0
| 0 Hearts |
0 Replies
|
|
sent e-gift card to wrong address
I ordered a e-gift card and I was accidentally sent to the wrong email
address. The email address has no mailbox and I’ve contacted the email
server/domain owner. is there a way to get this rerouted o...
0
1
| 0 Hearts |
1 Reply
|
|
Re: sent e-gift card to wrong address
Hi @anabelnvdiaz, please contact our eGift Card customer support team
for assistance: Email: sephoragiftcardsupport@cashstar.com Phone:
866-286-1262 Online webform: https://sephora.cashstar.com/self_s...
0
0
| 0 Hearts |
0 Replies
|
|
Submission error for Elemis product
I’ve been trying to submit a review but keep getting a submission error.
Please advise.
0
4
| 0 Hearts |
4 Replies
|
|
Re: Submission error for Elemis product
It’s been happening since yesterday. My first submission went through
but then I tried to submit reviews for a few different Elemis products
that I’ve tried and I keep getting this error message. I t...
0
2
| 0 Hearts |
2 Replies
|
|
Re: Submission error for Elemis product
@sheiley, It looks like your private messages are turned off, and you
can adjust your preferences in your Community settings (on the browser
only, not the app). If you would like to send me a private ...
0
1
| 0 Hearts |
1 Reply
|
|
Re: Submission error for Elemis product
I’m not sure how to private message you, but I changed my settings so
you can PM me. I’m still getting the error message. It’s Elemis
Superfood Hydrating Oil, the pro collagen marine hydrating day cream,
night cream, cleansing balm etc. Thanks.
1
0
| 1 Hearts |
0 Replies
|
