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199,494 Posts
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Multiple emails linked to my phone number
I have 2 emails linked to my phone number and whenever I make a purchase
in store it uses the email that I don’t use. How can I get rid of this
email?
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Review Submission Error
I've been trying to post a review for the Make Up For Ever HD Skin Full
Cover Multi-Use Waterproof Concealer and every time I try to submit it
says "submission error: an error occurred during the subm...
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1 Reply
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Re: Review Submission Error
@8385holl Our technical team is looking into this issue and hope to have
it resolved soon. In the meantime, if you haven't already, please try
clearing your browser's cookies/cache or deleting and reinstalling the
app.
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Re: Review Submission Error
@kelwave Sorry to hear that! It looks like your private messages are
turned off. You can adjust your preferences in your Community settings
(on the browser only, not the app). Please send me a private...
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Re: Review Submission Error
Hi @DaneeBT you asked me the following question on a different post that
I made a few days ago however I'm not able to reply to it. It gave me a
blank page. To answer your questions: - On mobile, have...
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Re: Review Submission Error
II have the same issue. I cannot submit my review since Friday. Please
help.
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1 Reply
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Re: Review Submission Error
@alona20 I'm sorry to hear that you were having trouble. I see that you
now have submitted 2 new reviews.
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Gift Card Balance says $0
I got a $50 gift card Last Christmas and scratched it off today to use.
The balance say $0 when I inputted it, but that makes no sense. I called
customer service and they told me to tell whoever purch...
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Re: Gift Card Balance says $0
The same thing happened to me. I bought a $75 gift card in person at a
Sephora store, and gave it as a gift. When the recipient went to use it
a few days later she scratched off the numbers on the bac...
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Re: Gift Card Balance says $0
@CecileJudy, I'm sorry to hear this! It looks like your private messages
are turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would...
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1 Reply
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Re: Gift Card Balance says $0
LauriBT- Then same thing happened to my daughter today. We checked the
card balance on line and it had $150. She went immediately to the store
to use it and it they said it was $0 balance. I called an...
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Problems checking out on app & website
I’m having issues checking out on the App AND website. Keeps saying to
select a valid city, State Zip. Nothing’s changed on my end it is a
valid city, state, zip as always used! Just not letting me ch...
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Re: Problems checking out on app & website
I am having the same issues! Been going on for more than a week. Unable
to add items to cart, or check out. And I have to sign in and select
city EVERYTIME i log in. Not on app….just on iPad. I cleared history,
recentered password…..still no luck.
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1 Reply
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Re: Problems checking out on app & website
@DebPaul I'm sorry to hear that you are having trouble! Our site isn't
optimized for ipad. I recommend using a desktop or mobile device
instead.
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Re: Problems checking out on app & website
Omg this is currently happening to me and online support said “I know
technology can be tricky” like no. Your website is glitching.
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Re: Problems checking out on app & website
I have been trying to make a purchase for 3 days and it keeps telling me
the payment method is wrong. It’s all correct. I have this same problem
every single time I go to checkout and need a solution ...
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1 Reply
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Re: Problems checking out on app & website
Hi @meli3000, I’m happy to check on this and I’ll send you a message
shortly. Best regards,Laurie
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1 Reply
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Re: Problems checking out on app & website
Hi @AuntPepper, My apologies! I'll send you a message. Best, Laurie
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Re: Problems checking out on app & website
They never do anything and I complained now at least 3 times...cannot
checkout at all and keeps glitching but they will not fix the problem so
I've decided to spend my money elsewhere.
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Re: Problems checking out on app & website
@daisy333 I'm sorry to hear that you are still having trouble. I will
send you a PM.
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Re: Problems checking out on app & website
I finally checked out but it kept glitching. It would kick me out of
PayPal..then it would take me to the sign in page..I would sign in and
it repeats itself for me to sign back in...then I could not ...
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Re: Problems checking out on app & website
I’ve been trying to check out for days. Every payment method I try gets
an error
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Re: Problems checking out on app & website
Literally having same issue and tried purchasing through browser and
saaame issue. I uninstalled and reinstalled app, tried removing items,
re adding billing address, you name it and nothing. This is so
frustrating
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Re: Problems checking out on app & website
I’ve talked to customer service and had online support and did all the
things. The website is garbage.
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Re: Problems checking out on app & website
Did you get help with your problem? I’m having the same issues trying to
add in my Massachusetts address and credit card info. Errors messages to
fix city state and zip code. I’ve used this address fo...
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Re: Problems checking out on app & website
I did. There apparently is a problem with the app. A customer service
rep contacted me and I kept calling and got through to someone who was
able to fix the problem. Took about 3 days. You have to cal...
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Re: Problems checking out on app & website
Hi @Shinebrighter3, I'm sorry about this! I'll send you a message. Best
regards, Laurie
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Re: Problems checking out on app & website
Hi @pearlyshells, I'm sorry to hear this and I'll send you a message.
Best regards, Laurie
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Re: Problems checking out on app & website
Hello: I am experiencing the same exact problem with my Garden City, NY
address even though the website automatically populated the City, State,
and Zip after I selected my address from the autofill o...
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Re: Problems checking out on app & website
Hi @LDiRa, I'm sorry for the trouble! I'm happy to check on this and
I'll send you a message. Best regards, Laurie
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Re: Problems checking out on app & website
I am experiencing the same issue, I am unable to add items to my cart,
or check out. It just ghosts and gets stuck. The 800’ customer service
is unable to assist. This has been going on for more than ...
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Re: Problems checking out on app & website
Hi there, I am having a similar issue where I keep getting a payment
error asking to confirm info. Will you be able to assist?
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Re: Problems checking out on app & website
Hi @Lena1001, I'm happy to check on this and I'll send you a message.
Best regards, Laurie
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Re: Problems checking out on app & website
Of course, @Lena1001! To check your private messages, please click the
envelope or bell icon near the top of your Community screen. Or, you can
click on your profile then click Messages. Best regards, Laurie
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