Credit card not linked to account

[kevin37]

My Sephora credit card is listed as a payment but not integrated with my Sephora account. I’ve already called about this issue multiple times. I don’t live close to a mall. I want to be able to spend my rewards online and no one at the company seems to be able to assist. 

[MirandaC40]

I’m having the same issue. Not sure what to do. Maybe I need to cancel the card

[LaurieBT]

Hi @MirandaC40,

I'm sorry for the trouble! It looks like your private messages are turned off. If you would like to send me a private message with more details, I'll be happy to look into this for you. Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672) where an agent can look into this for you. If the chat page shows it's unavailable, please keep the page open for a few minutes until the next agent becomes available. Thank you!

Best,

Laurie  

[jawairiah]

i am having the same issue! called multiple times and have gotten no assistance 

[keelybt]

@jawairiah I will send you a PM. 

[juliak2112]

I am having issues with this too! Please help!

[keelybt]

@juliak2112 I will send you a PM. 

[beautybeth22]

I am having the same problem. My account is asking me to apply for a Sephora credit card but I have one and I am trying to make my payment! 

[DaneeBT]

Hi @beautybeth22 Oh no! I'm sending you a PM.

[drealigy]

I need help with this too

[DaneeBT]

Hi @drealigy

I'll send you a PM!

Regards,

Danee

[BossLadyKang]

I am having the same issue. Could you assist? 

[DaneeBT]

Hi @BossLadyKang Sorry to hear that! I'll send you a PM.

[DaneeBT]

Hi @kevin37

I will send you a PM after taking a look at your account!

Regards,
Danee

[jdotcurtis]

Hi, i'm having the same issue. Can you advise?

[LaurieBT]

Hi @jdotcurtis,

 I'm sorry to for the trouble and I'll send you a message.

Best,
Laurie