Constant website issues

[brittanyrai]

I get this message all the time on my computer (in all 3 browsers). I've cleared by cache and it doesn't help. Sephora please get it together!

Bad Request

Your browser sent a request that this server could not understand.
Size of a request header field exceeds server limit.

Cookie

/n

---

Apache Server at *.sephora.com Port 2543

[RaquelBT]

Hi @brittanyrai@WillaCY @Babsalways @m26430 @Aaliaa,

I'm sorry to hear you guys are experiencing technical errors when you're accessing our website. We are aware of this issue and we're actively working hard to troubleshoot this error. We've forwarded this issue to our IT department and we hope this issue is resolved soon. If you need assistance placing an order, please give us a call at 1-877-SEPHORA. Thank you for your patience. 🙂

Best Regards,

❤️ Raquel 

[Pismotam]

It's December 24th and I've been COMPLAINING about this to CS since AUGUST! Absolutely RIDICULOUS your IT people can't fix this. I guess losing MONEY doesn't matter to Sephora when people can't view carts, items or checkout. ULTA doesn't seem to have these issues. I've been going directly to the manufacturer's sites. SCREW IT!  WTH is wrong with you people? Do you even care? 

Bad Request

Your browser sent a request that this server could not understand.
Size of a request header field exceeds server limit.

Apache Server at *.sephora.com Port 2543

[Aaliaa]

THanks @RaquelBT, i found if I clear my cache/cookies it works better for a little while if anyone is stuck and trying to order!

[serenissima]

I was having the same problem - clearing browser cache/data fixed the issue for me. 

[Babsalways]

Clearing cookies and cache didn't help me 

[WillaCY]

They need to hire some programmers to fix this...LOL 

It is kinda funny that the innovation lab of Sephora is located in San Francisco, CA, where all the smart brains are at, and yet they do not want to hire somebody to fix a broken website. 

[Babsalways]

Me too,  Can't do anything.  Hope it's fixed by Friday!

[m26430]

Same. Website hasn't worked for weeks.

[Aaliaa]

I've been having the same issue today too. The only place it will work is in 'private mode' on Safari.