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Post in Customer Support

Complaint about Southlake, TX store

How do you file a report against one of your stores?

 

for the second weekend in a row, I have gone into the Southlake, TX store and walked out without a purchase. Both times I was looked at me the store associates but not helped. Last weekend 2 women decided to start a conversion instead of helping me. I left the store after that.

 

Today, I went after I had my hair done and I was wearing makeup, jeans and a cashmere sweater. Today I was testing a YSL lipstick on my hand. The clerk looked at me and turned around and asked (I heard her) a younger woman with children.

 

Now I know not a young teenager or young mother, but I can afford to shop in the store. I honestly do not know if I will continue to shop at Sephora when I can buy the same products at a different store that will treat me as valued customer.

 

Has anyone else experienced this discrimination from the associates at the stores?

Re: Complaint about Southlake, TX store

Ran into this message months later and I see this is still a problem at this same store. 

Re: Complaint about Southlake, TX store

Hi @macuser,

 

I apologize for this experience and we appreciate you taking the time to share this feedback with us! It's our goal to provide helpful service for all clients in our stores, and I'll send you a message shortly to assist further.

 

Best regards,

Laurie

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