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200,553 Posts
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2026 Legal Internship Automatically Disqualified
Hi, I recently applied for the Legal Internship for the Summer of 2026,
and I was automatically disqualified despite meeting the initial
criteria for application. Can someone please review this issue?...
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Rude sales associates
I walked into the store on New Years Eve, immediately the employee held
up her phone to show me the time and alert me that I had 1 minute before
they closed. I had stopped in to buy my daughter a birt...
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My eyeshadow was shattered when i received it.
The Sephora eyeshadow pot that i had purchased shattered in the package
getting eyeshadow all over me and my other purchases.
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Items disappear from results page of a search
I experience this every time I use the Sephora site. Here's an example:
I searched under the category "Skincare" and select "Sheet Masks," the
results will populate. I scroll down the page and some of...
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Re: Items disappear from results page of a search
@jlk444 That sounds frustrating! I haven't experienced this issue. Are
you able to provide a screen recording or which items are disappearing?
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2026 Internship Automatically Disqualified
Hi, I recently applied for the legal internship and as far as I can tell
I meet all the qualifications. However, my application was immediately
marked "automatically disqualified." Is there someone I can reach out to
to determine why this happened?
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1 Reply
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Re: 2026 Internship Automatically Disqualified
@lskye I'm sorry to hear that! I know we receive many applications for
the internship positions. It looks like your private messages are
currently turned off. Please send me a private message with you...
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Missing item please help!
I want to share my recent experience shopping at Sephora, and
unfortunately, it was not a good one.This was my first time ever placing
an order with Sephora. I usually shop at the Navy Exchange since ...
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Re: Missing item please help!
Exact same situation! And customer service is refusing to help. Their
solution is to shop at the store. Well not everyone has a store close
by. Very frustrating considering some of us have Rouge statu...
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1 Reply
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Re: Missing item please help!
@octiM I'm sorry to hear that! It looks like your private messages are
currently turned off. Please send me a private message with your order
number or you can contact Sephora privately through Facebook or
Instagram.
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1 Reply
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Perfume exchange
my brother bought me a perfume as a gift during the 20% sale. Will I be
able to exchange it with the discount?
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Re: Perfume exchange
@grey18 The discount on fragrances was a one time use discount so the
store may not be able to apply it to an exchange. I would recommend
checking with the store directly to confirm.
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Frozen Delivery
Despite that I was home to receive my order, it arrived frozen. Will my
glycolic acid be ok to use once thawed? Also, same question for the
Laneige lip masks & balm...
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Re: Frozen Delivery
@ldbarry I'm sorry to hear that! I would recommend checking with the
brands directly for more information. We are happy to accept a return
within 30 days of purchase.
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Lost Store Credit
Hello, I’m reaching out regarding a lost wallet that contained a Sephora
merchandise card. I have the original receipts showing the balances,
card numbers (minus the last four digits), authorization n...
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Re: Lost Store Credit
@Lcuky It looks like your private messages are currently turned off.
Please send me a private message with your registered email address and
a picture of your receipt with the partial card number or y...
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Used Tester found in Beauty Insider Redemption Box
Hi everyone, I am posting this in hopes that it will bring more
awareness and hope that Sephora will increase their quality control
checks. I received a 500-point Beauty Insider Redemption box as a GI...
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Re: Used Tester found in Beauty Insider Redemption Box
@rhexii I'm sorry to hear that! I regret that we would need the
redeemer's information to look into this further, however I will share
this feedback with the appropriate department.
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Gift Card issues online
I have a sephora gift card with an 8 digit pin, however at checkout when
asked to enter info for card the online slot only lets you type in 4
digit pin. What do I do?
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Re: Gift Card issues online
@RiceSoup932 Your gift card should have an 8 digit pin and you should be
able to enter all 8 digits online. Are you trying to add the gift card
in the payment section at checkout?
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Hung up on 3 times?
Has anyone else had this issue with the customer service number, I am
trying to see if this is a common occurrence or if they are having
technical issues. The first time I called I was put on hold and...
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1 Reply
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Re: Hung up on 3 times?
@RiceSoup932 I'm sorry to hear that! It looks like your private messages
are currently turned off. Please send me a private message with your
registered email address and the details of your inquiry o...
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You have made changes on my birthdate but not to what i asked for
In all my previous massages I've asked for January 13 for my birthdate
changed but it would be change to some other month that's not January
13th... And I know you said you wouldn't change it anymore,...
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no response on my earlier reply
Thank you for letting me take you time i appreciate it very much!! But
my month didn't change to what i asked for... I'm so sorry for this much
bother but please understand... can you change it to January 13?
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Re: no response on my earlier reply
@taytayCC We've already updated your birthday 3 times to different dates
you have requested and we are not able to continue to do so.
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Re: no response on my earlier reply
my birthday date have been updated but not to what i originally asked
for in my other massages...
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PACKAGE DELIVERY FRAUD
I HAD PLACED THE ORDER APPROXIMATELY TOTAL WAS NEAR ABOUT $1000 AND WHEN
I ASKED FOR REFUND OR GIFT CARD OR CREDITS ON MY SEPHORA ACCOUNT THEY
DENIED IT AND SAID THAT IT IS SAID BY CARRIER THAT IT IS ...
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1 Reply
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Re: PACKAGE DELIVERY FRAUD
@Navi0217 I'm sorry to hear that! It looks like your private messages
are currently turned off. Please send me a private message with your
order number or you can privately on Facebook or Instagram.
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Missing Scent Certificate
I purchased the favorites perfume sampler and there’s no scent
certificate for the full size bottle.
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1 Reply
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Re: Missing Scent Certificate
@TSouthall, I'm sorry to hear this! It looks like your private messages
are turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would ...
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Gift Card Issue
I recently got a gift card for Christmas and I’m trying to use it but
whenever type in my gift card number and pin it’s saying I need to
verify my card. I know for a fact I’m typing in all the numbers
correctly too.
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1 Reply
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Re: Gift Card Issue
@livandletdie, I'm sorry to hear this! It looks like your private
messages are turned off, and you can adjust your preferences in your
Community settings (on the browser only, not the app). If you wou...
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Gift Return and Exchange
Is it possible to return a gift item that has been lightly used a few
times? The color didn’t work for me and I’d like to get the same product
in my shade. Would I need the gift giver’s card details, ...
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Re: Gift Return and Exchange
Hi @Mifflin5, I'm sorry this item isn't working out for you! Gently used
items can be accepted for return or exchange with proof of purchase. If
you don't have the receipt, the store may be able to ve...
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Re: Name Update
Hi @BISPHARocky Once a BIC username has been created, it cannot be
changed or updated. I'm so sorry about that!
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Re: Name Update
I have a question about BIC. Is it possible to have two BIC profiles,
under one login credentials? Thank you.
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