didn't receive 10% off discount for signing up for texts

[mira58]

hi!

I tried to sign up for the text messages to get 10% off of my purchase. I received the text to reply 'Y' to and then received the text saying welcome but I didn't get my coupon code. 

thanks!

[RJMain]

I ran into the same issue.

[LaurieBT]

Hi @RJMain,

I'm sorry to hear this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings. If you would like to send me a private message with your registered email address, I'll be happy to look into this further. Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available.

Best regards,

Laurie  

[victoriax6]

I run into the same problem, please help

[DaneeBT]

@victoriax6 sorry to hear that. I'm sending you a PM. 

[Msavov]

Hi!

I also had that same problem and didn’t get a code when I replied with “Y”. I got a welcoming message as well but nothing else. 

Thank you!

[DaneeBT]

Hi @Msavov I will send you a PM to assist.

[LaurieBT]

Hi @mira58,

I'm sorry to hear this and I'll send you a message.

Best,
Laurie 

[thatgirlysophia]

Hi! I have the same issue! I signed up and sent “Y” and recieved no code.

[DaneeBT]

Hi @thatgirlysophia I'll send you a PM to request for more information!

[kk4114]

I also have the same problem.

[DaneeBT]

HI @kk4114 I'll send you a PM to request for more info!

[nyamnti]

Also didn’t get the promo, help please!

[LaurieBT]

Hi @nyamnti,

I'll send you a message to assist!

Best regards,

Laurie 

[harpyss]

I also didn’t get a promo code when I signed up for the texts

[DaneeBT]

Hi @harpyss I'm sorry for the confusion. We are not offering a 10% discount for signing up for text alerts at this time.