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Post in Customer Support

Can the Play! Remedy box be returned?

I too got the wrong Play! Remedy box (ordered edition I and received edition II), but more of an issue than that is that it's just totally disappointing.  I love the makeup bag that everything is in, but that's not worth $20 to me, and the one thing I really wanted to try was something different from La Mer, but it's the same product that was in another special-edition Play! box that I bought, and I'm fairly certain that I got the YSL primer in another box too.  Since I bought this box like it had been an ordinary product, can I return it?  I haven't even bothered opening any of the samples.  Ugh!

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RE: Can the Play! Remedy box be returned?

Same thing happened to me. I ordered edition 1 and received 2. I called CS and was given a full refund AND kept the box as well.

Re: RE: Can the Play! Remedy box be returned?

Oh wow, even better than returning! Thanks! 

Re: Can the Play! Remedy box be returned?

@Veronda,

You can return the LE Play! box since it is a one time purchase.

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