Can’t redeem birthday gift

[okipanda]

I tried to place an order but it won’t go through.

This is the message I got: “ Sorry, an unexpected error happened during your basket validation. The following message(s) is the part of the error: You have already redeemed this item or are not yet eligible, check back in your birthday month.. Please review your merchandises in the basket and try to submit order again.” 

My birthday was in May but I didn’t get a chance to redeem the birthday gift. It was still offered to me at checkout and I was able to add it to my cart. Now I can’t check out.

[inihak]

I am going through the same problem. I have been travelling hence, it was not possible for me to place an order. 

[DaneeBT]

@inihak I will send you a PM.

[tennybr]

I’m having the same issues as well, is there a way to still redeem? 

[DaneeBT]

Hi @tennybr

It looks like your birthday month has passed. Please note, you will only be prompted during your birthday month to redeem your gift. As you were unable to redeem it during your birthday month, please contact us via phone at 1-877-737-4672, prior to submitting your merchandise order, so we can make sure your gift is included. Thanks!

Regards,
Danee

[danahdahabi]

i have the same issue!! can someone help please 

[keelybt]

@danahdahabi I will take a look and send you a PM. 

[danahdahabi]

still waiting

[DaneeBT]

@danahdahabi It looks like Keely sent you a private message on Saturday. To view the PM, please click on the envelope icon in the top right corner of BIC, then select the message. Thank you!

[danahdahabi]

theres no messages i cant click on it?

[DaneeBT]

@danahdahabi I sent you a private message. Please click on the envelope icon in the top right corner of BIC, select then select the message to read it. Thank you!

[lanashkemy]

I got the same issue, my birthday was on august but I never had the chance to order now it say 

“ Sorry, an unexpected error happened during your basket validation. The following message(s) is the part of the error: You have already redeemed this item or are not yet eligible, check back in your birthday month.. Please review your merchandises in the basket and try to submit order again.” 

Please help 

[Takkusia]

I can't redeam birthday gift can you please help ,me? 🤗

[moneymasternow]

Snap Community helpful 

Random question we get a birthday gift every birthday correct. 

@Birthday gift grayed out now I am having same iss

[LaurieBT]

Hi @moneymasternow,

I'm happy to check on this and I'll send you a message.

Best,

Laurie 

[moneymasternow]

Thanks ☺️

Such a fast response 

Stay Safe

[MackenzieM16]

I'm having the same issue right now. My birthday was last month but I never had the chance to purchase anything but now when I go to purchase things online I get this error. Any help would be appreciated! 

[keelybt]

@MackenzieM16 I will send you a PM to help. 

[Takkusia]

Hello, My Birthday is on 1 March, 

I can't redeam birthday gift can you please help me? 🤗

[keelybt]

@Takkusia I have corrected this so you should be able to redeem your gift now. 

[zanz87]

I have same prb with finding and redeem the b-day gift (My b-day was 12.07). Could u also pm me for some advice? Thanks