Can't checkout

[Anonymous]

I can't buy anything!

I've tried checking out with different devices, different browsers, I tried changing the paying method (paypal versus mastercard) but your website won't let me buy anything. I tried clearing the browser history too...

It keeps saying something in my cart is out of stock but nothing is! I've tried buying a multitude of items all separately that are not out of stock according to their description and I keep getting the same message. I've tried removing the promos too but it won't work. 

This seems to be a recurring issue as there are multiple threads about people not being able to check out... if you want our money you should fix your website! I hate shopping in person

[melissabt]

@Anonymous,

I am truly sorry to hear about all of the inconvenience that you have been experiencing while trying to checkout. I am going to send you a message momentarily. 

[Anonymous]

Ive tried signing out/in. I used firefox and chrome on mac osx. I also tried with safari on ipad and with the sephora app on iphone. 

In the photo is the error message i got on saphari on ipad, i get the same message when i try in different browsers too.

[Anonymous]

Ok so I ended up being able to buy my items. I had to disconnect my paypal account from my sephora account and then link them again