Bottle came empty (biossance rose oil!)

[stephanie70]

I was finally able to order since the darn strike and I got this earlier today  https://www.sephora.com/ca/en/product/biossance-most-loved-luminous-brightening-routine-kit-P513625?...

‘the bottle of rose oil came completely empty. I couldn’t believe my eyes. And the stopper was not tightly in the bottle. Not a drop of oil left. Ugh

I bought this gift set purely for that one item. I’m so disappointed.

can someone help me? I just want a bottle of this oil to try. I love biossance and since the strike I have been waiting to do an order. I live rural so I couldn’t get anything sent to me during the strike.

No support on right now so I thought to post here. Everything else in the set is perfect. 

[LaurieBT]

@stephanie70, I'm sorry to hear this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with your order number, I'll look into this. Alternatively, you may contact our live chat at https://www.sephora.com/beauty/contact-us or call 1-877-SEPHORA (1-877-737-4672). If the chat is unavailable, please keep the page open until the next agent becomes available. Thank you!