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200,619 Posts
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Missing Package and No Help from Sephora
Hi everyone, I’m hoping someone here has been through something similar
and can help. I got an email today saying my Sephora order was
delivered, but when I went to look for it… it was nowhere to be f...
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Re: Missing Package and No Help from Sephora
@jorami It looks like your private messages are currently turned off.
Please send me a private message with your order number or you can
message Sephora privately on Facebook, Twitter or Instagram.
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Re: Missing Package and No Help from Sephora
Hi, I sent you a private message and sent my order number as well. Thank
you
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Re: Missing Package and No Help from Sephora
Hi, I just replied to your message as well. Thank you
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Re: Missing Package and No Help from Sephora
Hi! Did you get your parcel ? I have the same issue 😞
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Sephora is denying my refund...
I ordered as I usually do during the Sephora sale - replenished my hair
care products and it was delivered on my front porch when I have a
parcel box... And of course by the time I saw my email and ca...
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Re: Sephora is denying my refund...
@puppy19, I'm sorry to hear this! It looks like your private messages
are turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would li...
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Refund Denied for a parcel tha I never got
I went to Sephora because I had a wedding to attend, and a beauty
advisor helped me choose my products. Since the store didn’t have all
the shades available for each item, she suggested that I place a...
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Potential lost package
Hello all! I am posting here to inquire if anyone potentially has gone
through this before and may have any guidance on how to go about this. I
returned an item that is worth $250 back to Sephora. I u...
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Please do it right this time... so i dont have to ask anymre:(
In all my previous massages I've asked for January 13 for my birthdate
changed but it would be change to some other month that's not January
13th... And I know you said you wouldn't change it anymore,...
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Re: Please do it right this time... so i dont have to ask anymre:(
@taytayCC We have visibility into when a post has been edited and we can
see that your birthday was updated to the date you requested twice. We
will not be updating it again. Thanks!
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Re: Please do it right this time... so i dont have to ask anymre:(
i am trying to get my gift for my birthday month this month but i cant
because in my account settings it shows a different date so i cant get
my free gift... could you help and change it to January? o...
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just wanted to make sure you saw my last question / message
i asked yall about something in my latest massage and i would like a
response please... and I'm sorry for this but please understand!
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Re: W2
@toresaas W2s are currently being mailed out. If you are at a different
address, please send me a private message with your registered email
address or you can contact Sephora privately through Facebo...
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Re: W2
We are not able to reply to you or send you a DM. Please advise how we
update our information
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Re: W2
Hello, I am not a current employee of Sephora and I am not able to get
in contact with anyone in the HR department to get my w2 as well
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1 Reply
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Re: W2
@Ambarita W2s are currently being mailed out. If you are at a different
address, please send me a private message with your registered email
address or you can contact Sephora privately through Facebo...
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Damaged Sephora Favorites Kit
Does anyone have experience with damaged sephora kits. Is it even worth
contacting sephora?
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3 Replies
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Re: Damaged Sephora Favorites Kit
@Torie732 I'm sorry to hear that! It looks like your private messages
are currently turned off. Please send me a private message with your
order number or you can contact us by phone at 1-877-737-4672...
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Re: Damaged Sephora Favorites Kit
It says I didn't currently have permission to message you. I was able to
turn on my private messaging though.
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Re: Damaged Sephora Favorites Kit
It says I didn't have permission to message you. I was able to turn on
private messages though.
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Issue with drunk elephant
In my last order, the eye cream from Drubi Elephant is defective. Please
send a replacement
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1 Reply
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Re: Issue with drunk elephant
@yoyoyouoy I'm sorry to hear that! It looks like your private messages
are currently turned off. Please send me a private message with your
order number or you can contact us by phone at 1-877-737-467...
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Missing Scent Certificate
I purchased the favorites perfume sampler and there’s no scent
certificate for the full size bottle.
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Re: Missing Scent Certificate
At least you got your samples. My whole sample bag was empty. No
samples, no certificate. I was doing a live unboxing video and the shock
on my face was very apparent. I contacted Sephora via chat and...
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Re: Missing Scent Certificate
@TSouthall, I'm sorry to hear this! It looks like your private messages
are turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would ...
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What happens to returns ?
I'll just copy and paste the whole thread.Hello from Sephora!Thank you
for your inquiry about a replacement of your damaged item(s). I am sorry
to hear your new product(s) did not come in perfect cond...
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Re: What happens to returns ?
@Sachalola I'm sorry to hear that you received a used item! Returned
items that are sent back to our distribution center are typically sent
back to the vendor for review and inspection. If you need fu...
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Re: What happens to returns ?
Sorry I also forgot to mention I had ordered the perfume Xtra Milk by
DedCool and it wasn’t in the package! I only received the used Dr.
Dennis Gross Advanced Retinol + Ferulic Serum and the samples I picked.
Thank you, Sacha Issajenko
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STOLEN SEPHORA PACKAGE DELIVERED BY FLEETOPTICS
I was supposed to receive a 230$ order on Tuesday. Then the delivery got
changed at the last minute to Monday, when I was at work. When I got
home there was no package on my doorstep even though I got...
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Re: STOLEN SEPHORA PACKAGE DELIVERED BY FLEETOPTICS
The same thing happened to me today. Delivery was expected for Monday
and then all of a sudden it changed to this Saturday.i didn’t even know
Sephora does weekend delivery! They should really request ...
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Re: STOLEN SEPHORA PACKAGE DELIVERED BY FLEETOPTICS
@Kaylamagz00 I'm sorry to hear that! It looks like your private messages
are currently turned off. Please send me a private message with your
order number or you can contact us by phone at 1-877-737-4...
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Re: STOLEN SEPHORA PACKAGE DELIVERED BY FLEETOPTICS
@jeannemtl I'm sorry to hear about this experience. It looks like your
private messages are currently turned off. Please send me a private
message with your order number or you can contact Sephora pri...
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Re: STOLEN SEPHORA PACKAGE DELIVERED BY FLEETOPTICS
The same happened with me today and they’re unwilling to help and I’ve
lost my money. I’m extremely upset and have been crying.
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how do i find my reviews
I tried submitting a review earlier through my reviewing app except i
can’t find it anywhere! i want to make sure it went through
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Re: how do i find my reviews
@KenzieK24 It can take up to 72 hours for your review to complete
moderation and post. I see that your review for Lancome Lash Idôle Curl
Goddess Curling & Volumizing Mascara has been approved and you should be
able to locate it on the product page.
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How to get my W2 form
Hi! Fellow Sephora employee here, I worked at Sephora in the last year
and parted ways. How do I get my W2’s?
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