Today is January 4, 2021. I placed my order on DECEMBER 9, 2020. The last email update I received from Sephora was on December 23, which said in part Although your order left our distribution center in plenty of time to be delivered on or before 12/24, the pressure on shipping carriers this holiday season is unprecedented." That statement is completely FALSE. According to the tracking information, my package was shipped to the NY Distribution Center on December 24. That did NOT give the post office "plenty of time" to deliver my order "on or before 12/24!" Why did Sephora lie? Why did it take Sephora 16 DAYS to ship my order from Maryland to New York? The USPS has NOTHING to do with Sephora's Distribution Centers!
The email goes on to say, "USPS has informed us that due to this high volume, they are not able to provide regular tracking updates and expected delivery date as they normally would on all packages. However, USPS has reassured us that even if no delivery date is shown, the package is still on the way." I am SHOCKED by the lack of responsibility Sephora is taking in its inability to get orders out to customers, and OUTRAGED by the blame Sephora is placing the the United States Postal Service for THEIR COMPANY'S FAILURE TO PROCESS ORDERS AND HAVE THEM READY TO BE PICKED UP BY THE USPS IN A TIMELY MANNER!
I sell online, and have personally dealt with the significant delays that the USPS is struggling with. While some of the packages I shipped did take up to 10 days to reach their destinations, NONE of my packages took 25 DAYS! According to the Sephora website, My order was shipped on on December 24th, and reached the Metro NY Distribution Center the same day. My order has been "IN TRANSIT" from New York City, which is 30 MILES AWAY for 11 DAYS! THAT'S INSANE & COMPLETELY UNACCEPTABLE! This delay has NOTHING TO DO WITH THE USPS, and EVERYTHING TO DO WITH SEPHORA'S INCOMPETENCE!
The fact that Sephora is blaming the USPS for this delay is totally irresponsible and unfair. Putting the blame on the USPS for what is CLEARLY Sephora's responsibility, and failing to keep customers informed and updated on their orders, claiming the USPS can't provide tracking, is a BLATANT LIE, and completely unethical. If the USPS can provide me, and other online sellers and companies that utilize their services with tracking for packages shipped out, it most certainly can provide Sephora with tracking information. It's not the USPS that is failing to provide Sephora with tracking information; it's SEPHORA that is FAILING TO PROVIDE ITS CUSTOMERS WITH TRACKING INFORMATION! STOP LYING TO YOUR CUSTOMERS!
I truly believe that MOST people have understanding and compassion during this trying Pandemic. We are all in it together. We are all affected. We all know people who have been sick, or died from Covid-19. It is a difficult time, to say the least. I would understand if Sephora had sent an apology email, stating it was struggling with staffing issues due to Covid, and acknowledging their inability to keep their promise to have items shipped in a timely manner. I wouldn't be angry, nor would I feel that anyone was to blame for the severity of time it has taken to receive my order.
But Sephora did NOT state that they were having issues due to Covid; they blamed the United States Postal Service, and kept tracking information from their customers ON PURPOSE. I believe this was done to keep customers in the dark, because if we saw that our orders were sitting in Sephora Distribution Centers, not going anywhere for WEEKS without any explanation, we might complain! It's time for Sephora to TELL THEIR CUSTOMERS THE TRUTH, AND TAKE RESPONSIBILITY FOR THEIR PALTRY SERVICE!
Every Sephora customer who has been waiting for orders to be delivered for nearly a MONTH, with NO UPDATES or apologies for their orders failing to arrive should be given vouchers or partial refunds for the UNJUSTIFIED DELAY, along with the BRAZEN AUDACITY to place blame on the USPS for Sephora's irresponsible, disrespectful treatment of its customers. My order contained holiday gifts for others. It was placed on December 9, 2020. I was informed on December 23 that the package was on its way, but may not be delivered by December 24. Today is JANUARY 4, 2021. The holidays are a week past, and additional time and money had to be spent on gifts that were never delivered. Sephora needs to step up and make amends to its customers, as well as to the USPS. This delay is ON SEPHORA, and they need to take ACCOUNTABILITY and own their failure to provide services promised.
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