$100 rouge reward

[Magana88]

Anyone know how the 100 rouge reward works. I have 2500 points and I’m just wondering how you use it

[mmarina342]

1. That is the point...the $100 bonus should never sell out. That is ridiculous. If you have the 2500 points you should be able to redeem anytime. Sephora really is not customer friendly at all. I am no longer going to care about rouge status as well.

[StephanieBT]

Hi @KellyLynn722, sorry about that! It looks like the Rouge Rewards for today are no longer available. I recommend checking back on the Rewards Bazaar on Thursday, when they are re-stocked!

[RiniVe]

I've gotten 3 $100 rouge rewards on seperate occasions. They drop every Tuesday and Thursday for Toronto it's 12 noon (est) I believe it's 9 am (PST) you just add it to your cart and checkout. they then email you a code you would use at checkout. You can only use it once. I've never had an issue. I usually buy things to restock or to try something I've had my eye on. I wouldn't recommend trying a new shade of foundation or anything unless you know that's the shade you need because judging from the comments you can return or exchange which kind of sucks. Hope that helps!! @Magana88

[hotstrawberry]

How long did it take to receive your reward email?  I've been waiting over 5 hours.....

[RiniVe]

I usually get it within 24 Hours. Check your junk folder somtimes mine ends up in there. If you still don't have it I would get in touch with customer service and they should be able to do something. @hotstrawberry

[hotstrawberry]

They got me hooked up and I was able to redeem it.  I think it was because I didn't have the email address that it comes from in my address book.  Nothing went to junk/spam, I think it just couldn't get through.  I posted in the Customer Service forum and someone helped, resent the email which arrived immediately after.  I hope to obtain another one later this year, it's a nice perk, even though it has conditions, I don't really mind.  Thanks for the reply!!!

[Marrrryyyyy]

@RiniVe You've snagged 3??? I can't even snag 1 !!

[27Janine]

The times have changed since she posted. In the beginning, I could add them, AND ACTUALLY CHECKOUT. Since about the time you posted, it's become impossible! I haven't seen a post where someone's gotten one since about May... only posts of people who add them, and are unable to checkout because it's removed the moment they add the reward. 

[RiniVe]

I find I can only go on at 12 pm EST if I'm any later it's sold out. Keep your cart empty and as soon as you add it to your cart, check out. That's what I do!! The first time I had a bunch of stuff in my cart and by the time I checked out the reward was sold out. Hopefully that helps, keep trying you'll get it!!

[Marrrryyyyy]

@Envynoone it is 12pm eastern. and I do go on that time. i check it like its my.job. i put it in my cart and when i check out, its gone lol

[Envynoone]

You have to go on at exactly the time they post. I want to say 12 central time? Don’t quote me but figure out what the time they say they drop is in your time zone and log on about a minute before. I’ve done this twice successfully. 

[RochelleN]

Hi! When you say they drop the $100 reward, is it EVERY tuesday and thursday or just random ones? Thank you! 

[RiniVe]

I'm my experience it's been every Tuesday and Thursday! @RochelleN

[ZakiyaBT]

Hi @RochelleN,

The Rouge Reward and other rewards are updated every Tuesday and Thursday. I hope that this clarifies.

Best,

Zakiya

[eboogiee]

Been a Rouge member for over five years. Was so stoked to get an $100 "Gift" from my second favorite retailer. Decided to use my gift online instead of going into a retail store. Ordered the wrong shade of concealer. Went to a store to EXCHANGE for the same brand, same size, different shade. Was told returns aren't allowed. 

Honestly this hurt me to my core. I'm not allowed to EXCHANGE something at Sephora?! So y'all are just gonna completely abandon the outstanding customer service you're known for. AIGHT BET. 

[jessdropstruth]

so after finding out today that my rewards of $100 was stolen and used in Apache Mall , MN,  when i live in NJ and have never stepped foot in that state I contacted customer service.  They proceeded to send me a "new" code.  It was the same code.  Then they said to call.  After speaking with something they said nothing can be done because they treat it as money so they don't reimburse the stolen funds.  I asked to speak to the supervisor.  She said the same thing.  I reiterated all that was said to me, proving fraud and they simply say "sorry nothing we can do"  So for the thousands of dollars I spend there because I am a working makeup artist in the tristate area and use the store for expensive brands that don't provide pro discounts like la mer, givenchy, dior, ysl and others I suggest taking your business elsewhere.  I never have been treated so poorly and I have worked in makeup stores including freelancing for brands in sephora in my early years. After 13 years of working mainly in manhattan and thinking I've seen it all when it comes to customer service, this takes the cake.  They are thiefs.  I said look into the workers at the store this was used at and find out who used it and again their response was "sorry there is nothing we can do"

[Leiesa]

@eboogiee  Sephora's return/exchange policy is simple....as long as it's within the timeframe of what's considered allowable for returns and exchanges and you have a receipt or a phone number/email address that contains a list of your purchases you should be able to return/exchange an item. Sephora has a limit of how many times that can be done per year and as long as you're not over that limit you should be fine

[eboogiee]

Sweetie, I understand the return policy. However this policy does not apply to items purchased with the $100 Rouge Reward. A wonderfully helpful employee sorted this out for me though. 

[vpernicone]

I have the same issue. I've been a rouge member for several years now and I have never had issues with returns/exchanges with Sephora until now. I used my $100 code in store (which the clerk did not tell me the $100 has to be used all at one purchase otherwise I lose the rest of the money on the code) and I purchased an IGK product. When I went to use it the spray nossel was broken and this is the third bottle from igk that I've received that was broken. When I went back in store to return the item they told me they won't accept any returns because I purchased it with the code even though they sold me a broken item. I also couldn't exchange the item for  a new bottle because no store around me has the item in stock. So now I'm stuck with a broken bottle and wasted my $100 code on it.

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[DaneeBT]

Hi @vpernicone,

I'm really sorry to hear about this experience! I'm going to send you a PM to assist you further.

Always,
Danee

[ZakiyaBT]

Hi @eboogiee,

I am sorry to hear this! I will send you a PM for further assistance. 

Best,

Zakiya