THE PAT McGRATH THREAD

[veronika23]

~ Updated Sept 26th 2019 ~

Since the brand is coming to Sephora. I thought I'd start a thread just for the brand for news and info. 

Brand page: https://www.sephora.com/pat-mcgrath-labs

NEW PRODUCTS

Blitz Astral Quad Eyeshadow Palette

https://www.sephora.com/ca/en/product/blitz-astral-quad-P451138

Obsessive Opulence: MatteTrance Lipstick

https://www.sephora.com/ca/en/product/obsessive-opulence-mattetrance-lipstick-P451132

Mothership VI Eyeshadow Palette - Midnight Sun

https://www.sephora.com/ca/en/product/mothership-vi-eyeshadow-palette-midnight-sun-P449790

Eye Ecstasy: Eye Shadow Palette Mini

https://www.sephora.com/ca/en/product/eye-ecstasy-eye-shadow-palette-P448447

Skin Fetish: Sublime Perfection Foundation

https://www.sephora.com/ca/en/product/skin-fetish-sublime-perfection-foundation-P447519

Skin Fetish: Sublime Perfection Primer

https://www.sephora.com/ca/en/product/skin-fetish-sublime-perfecting-primer-P447764

Skin Fetish: Sublime Perfection Setting Powder

https://www.sephora.com/ca/en/product/skin-fetish-sublime-setting-powder-P447770

Skin Fetish: Sublime Perfection Foundation Brush

https://www.sephora.com/ca/en/product/skin-fetish-sublime-perfection-foundation-brush-P448622

Skin Fetish: Sublime Perfection Powder Brush

https://www.sephora.com/ca/en/product/skin-fetish-sublime-perfection-powder-brush-P448623

Mothership VI Eyeshadow Palette - Midnight Sun

Spoiler

[itscarin]

@shimmerbaitIf I recall correctly, there was some confusion during the launch on the price of the products.  I think @katiebt could corroborate that.  I'm guessing there was some error on Pat McGrath Labs' part and now Sephora is left holding the bag.  I agree that you should be refunded for the sales tax.  I think both Sephora and Pat McGrath Labs can do better than a $15 merchandise credit.  Honestly, Sephora should be sending you a credit for the amount you overpaid (including taxes) to your original method of purchase.  A $15 credit is weak.  If you paid with a credit card you may be able to get them to refund you.  I know some credit cards have a price drop protection program where they reimburse you if an item you buy goes on sale within a certain time period.

[starsandbucks]

I agree that a credit (store or otherwise) doesn’t cut the mustard. I would file a dispute with my credit card company or PayPal. 

[shimmerbait]

Thanks @itscarin. I just don't understand why a partial refund with tax can't be issued?  While I would prefer the refund to my credit card, I would accept the merchandise credit in full.

It's not like 6 or 12 months has gone by and there's been a price decrease.  It's been 4 days.   I just want to be made whole and not pay more than I would had I waited and purchased today.

[fieldsofclover]

@shimmerbait Wow, I am done with early access. Thank you for posting about how this is getting resolved so far.

[Anonymous]

PSA for US Rouges: If you purchased the highlighter palette early, check if you were overcharged and ask for a refund. The palette price today is $50 but I paid $68 a few days ago.

[blackkitty2014]

Darn, you gals rock!! I'm about to post i just saw the price difference.

[shimmerbait]

So I just called and was told no refunds because this is a special sale price. I told him I believe that is incorrect and Sephora made a mistake on the listing.  After a brief hold, I was told all Sephora can do is offer me a merchandise credit in the amount of the price difference; state sales tax cannot be refunded.  Disappointing result. 

@RaquelBT  is this correct? Do I need to return and repurchase ?  I can do it if you say so, but I trust your word a lot more than some of the phone reps 

[RaquelBT]

Hi @shimmerbait & @lachaton,

I apologize for the delayed response, I was out of the office. Please feel free to send me your order numbers via private message, so I can look into this for you both/further assist. Thank you. 🙂

Best Regards,

❤️ Raquel 

[lachaton]

@RaquelBT there was a price change on the Canadian side too. I paid $86 CAD yesterday during Rouge early access, and it’s now listed as $67 CAD today. I haven’t tried phoning yet since I was just placed on hold and didn’t have time to wait. Surely there must be some way to correct this?

[veronika23]

That's pretty stupid @shimmerbait. I'd just return and repurchase since they obviously can't get their sh*t straight.

Looks like the price changed in Canada too @Mochapj @miruiz @lachaton. It's 67$ and pretty sure it was 84$ yesterday.

Thanks @Anonymous for the PSA.

[miruiz]

Thanks for the heads up @veronika23! This launch has been so incredibly irritating to begin with, now I find out I was charged $19CAD more? 😒

I just sent an email thru Customer Service since I don't have the time to deal with phone reps 🙄 

At this point, I'd return and repurchase if I really had to because I love PMG and missed out on the original launch of this collection but WOW! How incredibly inconvenient!

[Mochapj]

@shimmerbait wow that's incredibly rude of them. And I would say, probably untrue because the prices were all changed on Pat's website this morning, too.

[shimmerbait]

@Mochapj@veronika23   I don't know why I even bothered with the phone line.. anymore I just receive incorrect information and explanations that don't make sense.  I should have known better and gone straight to Raquel on fb, she is so helpful, makes shopping at Sephora easy, and gets things done right the first time.

[miruiz]

Any other Rouges on the Sephora.ca side unable to add the highlighting trio to their cart? The product page is still listed as "Coming Soon" for me 😕

[lachaton]

Pat McGrath Sublime Skin Highlighting Palette is available for Rouge members on the Canadian site

https://www.sephora.com/product/sublime-skin-highlighting-trio-P432863

@miruiz @veronika23 @Mochapj @bakeamuffin

[miruiz]

Thank you @lachaton 💖!

[veronika23]

Thanks @lachaton

[Mochapj]

thanks @lachaton

[RaquelBT]

Hi @miruiz,

I'm sorry to hear this! I'll be sure to send the information you've provided to the appropriate department for improvements. If you need assistance with placing an order with one of the new Pat McGrath Labs items during the Rouge Early Access, please give us a call at 1-877-SEPHORA. Thank you. 🙂

Best Regards,

❤️ Raquel 

[Mochapj]

@miruiz I haven’t seen any of those pieces live in Canada today

[miruiz]

How inconvenient! Especially when the app itself even notified me that it was available for early access 😭