Sephora Collection Train Case

[Rosegold47]

For the life of me, I can’t get this thing to lock! It has two locks on the front, I tried both and couldn’t get either to lock. Nor could I see anything in the mechanism that would actually lock it. Do I have a defective case, am I doing it wrong or am I just having a really big blonde moment?? Please help!! This thing is super expensive and I would like for it to be fully functional or I’ll have to return ☹️

[darlyndar]

@Rosegold47 Have you called customer service or gone in-store? If it’s faulty, I don’t see why you couldn’t exchange it. 

[Rosegold47]

@darlyndar I just tried forcing it to turn fully and that was it. The full rotation locks it, i didn’t want to force it for fear of it breaking but that was my problem 😂