Missing items
I made a purchase of the tom ford liquid eye liner, a lip treatment and
the crown afair leave in conditioner cream but only recieved the lip
treatment, i waited and no other package arrived
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Re: Missing items
Hi @franklinf, I'm sorry to hear this! I'll send you a message shortly.
Best, Laurie
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customer service
hi, i need help changing my birthday date because i accidentally set it
as September 19 when my actual birthday is May 5th can someone help me?
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Re: customer service
Hi @hanannnnnnn, We've updated this. You may need to sign out and sign
back in to see this update reflected. Thank you! Best,Laurie
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10% discount text is not working
I signed up for the text so I could get 10% off and not only did I not
get the code the whole app shut down. What can I do and how do I get the
promo
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Points stoen
Spoiler (Highlight to read) I just found out 2 days ago that somebody
has been using my account and points to purchase at Sephora Quaker
Bridge Mall amounting to over a thousand dollars. My phone # wa...
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Re: Points stoen
Hi @eiynuhbanapple, I'm so sorry about this! I'll send you a message
shortly to assist. Best regards, Laurie
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Gift card is empty
I was gifted a sephora gift card from my friend. It is supposed to have
$ balance on it. When I check it online it says $0 balance.My friend
went in store and I went in store telling them about this i...
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Re: Gift card is empty
I am experiencing a similar issue. A gift card I received that I've
never used is showing as 0 balance!
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Re: Gift card is empty
Hi @step3231, The SiJCP gift cards are JCPenney gift cards with the
Sephora logo on them. You should still be able to use it in JCPenney
stores or on their website. Best regards, Laurie
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Re: Gift card is empty
Hi! I am having the same issue - with a card that was supposed to be
loaded with $100!
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Waterelon glow drops
When I got my package today it seemed that someone already opened the
glow serum. The box was half opened and the product it self had a bent
applicator.I will be exchanging this item, but very frustra...
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Re: Waterelon glow drops
Hi @Abate, I'm sorry about this and thank you for reaching out to us!
I'll send you a message shortly. Best regards, Laurie
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Being told to discard items
Hey I was wondering if anyone has gone through any issue similar to
mine. I had ordered online on Sephora and when I went to go get my
package the body oil I have bought had leaked and went all over t...
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Shipping delays!
So the past 2 orders I've been getting notifications for delivery dates
to expect my package for delivery. Date will go by and ill get another
notification saying there has been a delay. Mind you the ...
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Didn’t receive free samples
Didn’t receive 2 free samples with my order, only received one! Why does
this keep happening with all my orders lately!!? #freesamples
#customersupport
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Re: Didn’t receive free samples
I just got my package today and also didn't get my samples. So bummed, I
was really looking forward to trying them out 😞
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Re: Didn’t receive free samples
It has been happening a lot to me as well including both samples I was
to receive today. It would be nice if customer service/shipping just
said they ran out of the item selected and added in somethin...
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Re: Didn’t receive free samples
Hi, I didnt receive my free samples with my last order. I was really
looking forward to trying these products out 😞 Is there any workaround?
😞
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Prices?
So what's up with the crazy price increases on everything? Overnight? I
was adding things to my cart & then it said out of stock, as I re add
it, the prices went up extremely high jump. The Clarins ey...
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Re: Prices?
@JennaShaffer are you on the USA? It is still $92 according to the app.
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Re: Prices?
I feel stupid now; I wish I could delete my post or try to find a way to
have them delete it
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Re: Prices?
Thanks for your help @CorgiMommy! @JennaShaffer I can remove this post
for you! Please confirm you'd like me to proceed.
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