Someone stole my items..
Babes I found my package at my garage wet and ripped apart, and all my
items missing..I was panicking and didn't know what to do and my friend
told me to ask you guys for help what to do, anyone have ...
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Missing Samples
I was excited to try my free perfume samples for my bday. Packaged
arrived and no samples. Seems like a pattern. This is not the first
time. Is there a customer service chat to discuss?
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Re: Facebook ad about Sephora Gifts
@TamannaTazree I removed the link you shared because we do not allow
outside links on BIC. This is not one of our offers and I would not
recommend engaging with it further and reporting it to Facebook.
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Submission error
I am trying to leave a review for Influenster that requires I leave a
review on the Sephora site. I have to click the link through Influenster
to view it and leave the review as it is not found when I...
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Re: Submission error
@rann61 Sorry for the confusion! It doesn't look like we carry this
product on our website so a review cannot be left for it.
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Re: Submission error
It shows on your site when I click the link from Influenster. It also
allows me to go through the whole process of the review and leave
pictures but when I click submit I get the error.
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Re: Submission error
@rann61 I can confirm the Charlotte Tilbury Magic Energy Eau De Parfum
is not carried on our website!
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Re: Submission error
I'm having this exact same issue with the Charlotte tilbury joyphoria
perfume The perfume is listed on the site it just won't let me leave a
review.
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Re: Submission error
@lelandsma925 I see that you already submitted a review for this product
on 4/18, which has posted. If you would like to submit a new review, I
can remove it for you.
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Re: Submission error
No I don't want to do another. I just kept getting an error messaging so
I was never aware it went through. Thanks for letting me know.
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Birthday
Hello, I can’t seem to add my birthday gift to my cart. Thank you
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Re: Birthday
Hi @Cochantel, You should be able to redeem the birthday gift online
with a $25 purchase during your birthday month or within 2 weeks of your
birthday. I'm happy to check on this and I'll send you a message
shortly. Best, Laurie
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Brand new gift card says 0 balance
I received a brand new 50$ gift card as a gift and the balance is saying
0 when I never used the card and it was activated. Customer support said
there is nothing they can do. Can I get some help? This is horrible!
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Promo code in store
I just received a promo code with 10% of discount, can i apply it at the
register in store instead of online?
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Re: Promo code in store
Hi @gabiiteg, Are you referring to the 10% off discount for signing up
for Sephora texts? If so, yes this offer is valid online and in stores.
Thank you! Best regards, Laurie
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Missing beauty offer
I placed an order and selected the Fenty heat gloss bomb beauty offer
after spending a specific amount. It showed up on my order confirmation
but it is missing from my package.
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Sephora Credit Card - OR LACK THERE OF!
I was approved for a Sephora credit card. I've received my bill from
when I ordered on-line from the site over a month ago. I have yet to
receive my actual card. I've called the number on the bill to ...
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Re: Sephora Credit Card - OR LACK THERE OF!
Hi @wiggles1932, I'm so sorry that you haven't received your card yet!
These are sent out directly by the bank and should typically arrive
within 10 days. Please contact Comenity once more to let them...
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Missing sample in promo
I just received my order where I used promo code SCENTSET that was
supposed to include a Sol de Janeiro spray along with other perfume
samples, but my order was missing out on the SDJ and 2 other perf...
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BEWARE of Sephora Credit Card!!
I opened a Sephora credit card. If you do this BE SURE TO READ THE SMALL
PRINT!When I got my first statement, I paid the balance on the statement
in full, thinking I won’t incur additional charges. Th...
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Re: BEWARE of Sephora Credit Card!!
Comenity is known for this. They also do not allow you to make a payment
a little early. They will count it as 2 payments in one month and not
early for the next month that it's due. Say you make a pa...
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Re: BEWARE of Sephora Credit Card!!
@SweetsMama I'm sorry to hear about your experience. As we do not have
access to your credit card account, please contact Comenity Capital Bank
directly for further assistance with this. Please call: ...
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Wrong shipping address
Help! I just recently moved and could’ve sworn I changed the shipping
address but turns it I didn’t and it will be delivered to my old house
today. What do I do?
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