Gift card is empty
I was gifted a sephora gift card from my friend. It is supposed to have
$ balance on it. When I check it online it says $0 balance.My friend
went in store and I went in store telling them about this i...
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Re: Gift card is empty
I am experiencing a similar issue. A gift card I received that I've
never used is showing as 0 balance!
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Re: Gift card is empty
Hi! I am having the same issue - with a card that was supposed to be
loaded with $100!
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Waterelon glow drops
When I got my package today it seemed that someone already opened the
glow serum. The box was half opened and the product it self had a bent
applicator.I will be exchanging this item, but very frustra...
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Re: Waterelon glow drops
Hi @Abate, I'm sorry about this and thank you for reaching out to us!
I'll send you a message shortly. Best regards, Laurie
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Being told to discard items
Hey I was wondering if anyone has gone through any issue similar to
mine. I had ordered online on Sephora and when I went to go get my
package the body oil I have bought had leaked and went all over t...
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Shipping delays!
So the past 2 orders I've been getting notifications for delivery dates
to expect my package for delivery. Date will go by and ill get another
notification saying there has been a delay. Mind you the ...
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Didn’t receive free samples
Didn’t receive 2 free samples with my order, only received one! Why does
this keep happening with all my orders lately!!? #freesamples
#customersupport
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Re: Didn’t receive free samples
I just got my package today and also didn't get my samples. So bummed, I
was really looking forward to trying them out 😞
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Re: Didn’t receive free samples
It has been happening a lot to me as well including both samples I was
to receive today. It would be nice if customer service/shipping just
said they ran out of the item selected and added in somethin...
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Re: Didn’t receive free samples
Hi, I didnt receive my free samples with my last order. I was really
looking forward to trying these products out 😞 Is there any workaround?
😞
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Prices?
So what's up with the crazy price increases on everything? Overnight? I
was adding things to my cart & then it said out of stock, as I re add
it, the prices went up extremely high jump. The Clarins ey...
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Re: Prices?
@JennaShaffer are you on the USA? It is still $92 according to the app.
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Re: Prices?
I feel stupid now; I wish I could delete my post or try to find a way to
have them delete it
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Re: Prices?
Thanks for your help @CorgiMommy! @JennaShaffer I can remove this post
for you! Please confirm you'd like me to proceed.
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Re: Prices?
I just realized that! I was telling my daughter how expensive everything
went & she pointed it out. I don't know why it did that, I didn't change
anything and order atleast once a month. Thank you, th...
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UPS Lost my Package
Hi, After days of UPS changing their delivery date, I called the
customer support line. The representative told me that it appears they
lost my package. They are asking me to have the shipper (Sephora...
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Need to Delete Review
Hi! How do we delete reviews? I posted one recently and did not realize
my name is my last name and do not want that on there.
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Re: Need to Delete Review
Hi! Can you help me delete my review for the benefit badgal bang
mascara? I wanted to edit it. Thanks!
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Re: Need to Delete Review
Hi @laurentreinen, This has been removed, and it will come down from the
site within 48 hours. Thank you! Best, Laurie
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change
Hello, My birthday is november 2 but it says march 8th. Can you change
it for me?
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