Used Product 🥲
So I went to a Sephora store today and purchased the Summer Fridays rich
cushion cream moisturizer. When I went to open it this evening to apply
before bed I was so disappointed to see it’s been used....
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Didn’t receive free samples
I totally understand that these samples were free, but I was looking
forward to trying them. I didn’t receive them in my package. Is there
any way to get these?
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Missing/Stolen package -SEPHORA WONT REFUND
Spoiler (Highlight to read) I ordered $350 worth of sephora. i RARELY
ever order from sephora, when I do it’s just ordinary products. Fleet
optics confirmed the delivery but when I got home my package...
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Re: Missing/Stolen package -SEPHORA WONT REFUND
basically the same happened to me, i was busy to go to store and I
thought order online was a good idea, I purchased some things for me and
my mom since mother’s day is coming and i was going to trave...
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Sephora Gift Card Fraud
Hello. Like many others in this forum I purchased a Sephora gift card
from my grocery store on 2/22. I just scratched off the card number
today and found that the gift card was drained on 2/24. The gi...
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Re: Sephora Gift Card Fraud
Hi @Mei1328, I'm sorry to hear this! I'll take a look further and I'll
send you a message. Best, Laurie
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Replacement item
hi! so this girl at my school stole my rare beauty full size liquid
highlighter in shade “enlighten” and I’ve told the principle already and
everything but they did nothing. The girl then moved school...
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Re: Replacement item
Hi @Malakkhalil, I'm so sorry this happened! Regretfully we're unable to
replace items that are lost, stolen, or damaged after purchase. I
apologize for any disappointment this may cause. Best, Laurie
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Missing Samples
I was excited to try my free perfume samples for my bday. Packaged
arrived and no samples. Seems like a pattern. This is not the first
time. Is there a customer service chat to discuss?
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Changing birthday
It says my birthday is June 6th on the app but it needs to be corrected
to May 21st. Can someone help me fix it?
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Re: Changing birthday
Hi @kimy66, This has been updated. You may need to sign out and sign
back in to see this update reflected. Thank you! Best, Laurie
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6 digits pin - Gift Card
I received a gift card but it only had a 6 digit pin on it? Sephora is
saying it has to be 8 digits to be used. I saw others posting about this
too, wondering if there’s a way to fix it?
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Postal Code not Valid
I haven't been able to purchase since moving to my new address 2 years
ago due to my postal code "being invalid". My postal code has a Zero in
it and I suspect that's why. Calling hasn't fixed the iss...
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Problem getting refunded for returned items
Hi, I’ve been a loyal Sephora customer for years, with no issues or
complaints until now. I placed an order for 7 items on 8/27/2023. The
following day I received an order update, saying one of the it...
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Re: Problem getting refunded for returned items
I went into the store on Monday to return an item. But there was an
issue with providing a return in the system so they said they will
submit in a ticket. I requested for an exchange or just a gift ca...
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Re: Problem getting refunded for returned items
Hi @msteacher123abc, I'm so sorry to hear about this! If this was a
store return, I recommend contacting the store by phone for an update so
they can look into this further. Best regards, Laurie
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Re: Problem getting refunded for returned items
Same thing happened to me. I returned some items from my order and I got
an email stating that they were working on the refund. I waited close to
a month and still no refund. I called to check and was...
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Re: Problem getting refunded for returned items
Hi Littletxgirl i have run into a similar situation with a different
company . What I did was contact my bank whoever you have your cc with
and explain everything that has happened . And make sure you...
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Someone stole my items..
Babes I found my package at my garage wet and ripped apart, and all my
items missing..I was panicking and didn't know what to do and my friend
told me to ask you guys for help what to do, anyone have ...
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