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Post in PLAY! by SEPHORA

PLAY! by SEPHORA Invitation FAQs

PLAY! by SEPHORA has some exciting news to share with you. Starting in May 2016, we’re expanding PLAY! to the lower 48 states and giving our PLAY! boxes a makeover!

 

For those of you already on the waitlist as of April 8th, 2016, we will be sending out invitations in waves until all available spots are filled. Invitations will be sent based on when you joined the waitlist. Spots are still limited, so please act quickly if you receive an invitation. As a reminder, when you receive your invitation to join, be sure to enter the same email address used to join the waitlist. If you don’t receive an invitation this time around, or you joined the waitlist after April 8th – don’t worry! As more spots open up each month, we’ll continue to send out invitations on a rolling, first come, first served basis.

 

If you would like to join the waitlist, please enter your email by visiting www.sephora.com/play. You will be included in future months’ invitations.

 

Q: When will invites be sent out to people who are on the waitlist?

A: The first wave of invitations for signup will be sent during mid-April 2016. They will continue to be sent out in monthly increments as the program grows.

 

Q: Where does PLAY! by SEPHORA ship?

A: PLAY! by SEPHORA is currently only available in the U.S. and can ship to any address in the contiguous 48 states.

 

Q: If I do get an invite, am I guaranteed a box?

A: Box quantities are limited each month. If you are invited to subscribe to PLAY! by SEPHORA, please redeem your invitation and claim your spot as soon as possible so that you don’t miss out on that month’s box.

 

Q: Will Canadians have an opportunity to subscribe?

A: PLAY! by SEPHORA is not currently available in Canada; however, we will keep you posted on any plans for expansion.

 

Q: I am a US resident and do not live in one of the contiguous 48 states. When will PLAY! be available to me?

A: We are currently exploring ways to expand our shipping capabilities to Alaska, Hawaii, Puerto Rico and US Military Bases. We'll be notifying clients as soon as we have an update and apologize for any inconvenience this has caused.

 

For more PLAY! by SEPHORA FAQs please visit the following link> http://www.sephora.com/play-faqs

Re: PLAY! by SEPHORA Invitation FAQs

Hi ZieReyna,

 

We apologize for any inconvenience. The list for our May box is now full. For a chance to register for the next available spot, please be sure to add your registered email address to the waitlist again here > Sephora.com/PLAY. Thank you for your patience!

 

Best,

Mali

Re: PLAY! by SEPHORA Invitation FAQs

This is not an acceptable excuse. This is not customer service. This is not the way to treat customers. Either add more boxes to accommodate those of us who received your email, or offer something else, while giving a decent apology. With so many monthly box offers out there Sephora should be taking this issue seriously & react promptly. 

Re: PLAY! by SEPHORA Invitation FAQs

Me too Are we going to get answers of why we cant subscribe when we still have 5 days before it expires?

 

Re: PLAY! by SEPHORA Invitation FAQs

Hi BeautyQueen011,

 

I apologize for any inconvenience. I know this is frustrating. The list for our May box is now full. For a chance to register for the next available spot, and if you have not done so already, please add your registered email address to the waitlist here > Sephora.com/PLAY. Thank you for your patience! If you have further questions, feel free to send me a private message.

 

Best,

Mali

Re: PLAY! by SEPHORA Invitation FAQs

Hi Mali,

 

But that's exactly what we did, got the email, and nothing.

If that's going the be the norm, that you don't really get to subscribe the next time you're off the waitlist, what does it matter if we add our email to the list?

Re: PLAY! by SEPHORA Invitation FAQs

I see that so many experienced the same situation I did. It is so sad to see so many get excited just to be let down. I have been on the waiting list for MONTHS! This is the first time I got an invitation and it wasn't even a true invitation. Why have a deadline listed if the deadline is not real? We all replied before the deadline and it did us no good.  

Re: PLAY! by SEPHORA Invitation FAQs

I am so PISSED OFF at Sephora. Why the HELL would a company send more invitations to a box then they actually have boxes available? I've been waiting over a year, since I first heard rumours of a box, then had to sit through the test cities, finally got my invitation BEFORE the box sold out and when I had the money to subscribe they decided to stick the middle finger in my face by not allowing me to sign up and according to the comments here, letting the box to be sold out. 

This just doesn't even make sense from a business point of view. If you had 100 boxes for example you wouldn't and shouldn't send out more than 100 invitations, that's common sense.

"Claim your spot. Once you’ve received an invitation from us to join." -Bullcrap

I think it's even MORE of a slap in the face that Sephora is remaining quiet on this issue. Where the hell is my email stating that you're aware of a problem, how you're 'so sorry' that I didn't get to join? Now I'm about ready to say F the playbox. I was excited to try your box so I could then buy the products from you, but not now. This is a bait and switch if I ever saw one.

 

Is Sephora even going to DO anything to make this right for the hundreds of costumers they've royally f-ed over?

 

Re: PLAY! by SEPHORA Invitation FAQs

maybe if you tweet it to them!!!

Re: PLAY! by SEPHORA Invitation FAQs

Ya it's bs, horrible business

Re: PLAY! by SEPHORA Invitation FAQs

You are absolutely right!!!!!!!!

Re: PLAY! by SEPHORA Invitation FAQs

I have been on the waitlist since December!! Anyone else waiting this long?

Re: PLAY! by SEPHORA Invitation FAQs

HI taytaypooka,

 

I'm sorry about that! We will continue to invite more clients in the near future so please keep an eye on our emails. I appreciate your patience!

 

Always,

Danee

Re: PLAY! by SEPHORA Invitation FAQs

I have waited since December also. Not to mention, I got an invitation and went to redeem it...and still put back on the wait list

Re: PLAY! by SEPHORA Invitation FAQs

So have I, it's extremely disappointing. Especially as a Rouge Member. 

Re: PLAY! by SEPHORA Invitation FAQs

I don't want to sound like I'm complaining since there are so many people trying to get a subscription but I cancelled my Ipsy subscription to get the Sephora play and honestly I'm not very impressed. I received my first bag which was the May bag and everything is so small! With Ipsy you always got at least 2 full size products. Is the play box always just small samples, or do you get some full size products ever? I am going to wait till next month then I might go back to Ipsy.

Re: PLAY! by SEPHORA Invitation FAQs

I am glad I am not the only one who wasn't impressed. I received my first box yesterday and was SHOCKED !! You are correct not one FULL size product. Tarte lip crayon thing is a JOKE !! Mask primer is a size of a sample PERFUME little bottle and those masks were in little packets? Lipstick and clogne I liked. Not being ungrateful, I know its only $10 but, still was expecting some deluxe size mask primer and masks not in PACKETS. I am going to wait another month too and will cancel my subscription Smiley Sad   

Re: PLAY! by SEPHORA Invitation FAQs

I felt like it was tiny too!!! Overall I'm happy, but the maskimizer seemed like a joke lol

Re: PLAY! by SEPHORA Invitation FAQs

I don't have Ipsy so can't relate there, but here's my view on Play and my first box in May.  The products you do get are the same as what are normally offered with promo codes requiring a $25 spend on Sephora. I'm a sucker for promo codes so getting five-ish of these a month for only $10 in one, so no $25 spend per code, is a win for me.  I also like the fact I'm getting brands I've heard of, even if it might not be full size.  I might not love everything but for a sampler box I think Play meets it's purpose pretty well and I'm thrilled to have finally got off the wait list. 

Re: PLAY! by SEPHORA Invitation FAQs

2nd invite for me as well and yet there are no spots available immediately after opening invitation. Not cool Sephora!! 

Re: PLAY! by SEPHORA Invitation FAQs

Same for me! I am so annoyed.

Re: PLAY! by SEPHORA Invitation FAQs

Same. So annoying

Re: PLAY! by SEPHORA Invitation FAQs

Same thing just happened to me!

Re: PLAY! by SEPHORA Invitation FAQs

Will someone receiving the Beta Box start a new thread for Box Sharing (thread titles cannot be changed, so tacking it onto one the current threads does not really work)? We have a general box sharing thread, but I think Sephora should have its own. On top of the fact that it will be huge once it goes national, I think it will appeal to more Sephora clients than any of the other beauty boxes. I'd start it myself, but my city is not a part of the Beta program. Thanks!

Re: PLAY! by SEPHORA Invitation FAQs

I'd love to start one but I wouldn't even know what to name it or what to say lol

Highlighted

Re: PLAY! by SEPHORA Invitation FAQs

I would title it:

 

Sephora Play Subscription Box Reviews

 

In the thread, I would write:

 

Share photos and reviews on your Sephora Play Subscription Boxes here. If you're looking for reviews on any other box, look here: http://community.sephora.com/t5/Hauls/Subscription-box-photo-sharing/td-p/973905 

 

The subscription program is only offered by invitation at the moment. If you have not received an invite, you can join the waiting list here: http://www.sephora.com/play 

 

I do not have control over who receives invitations (whether they live in test cities or not), but I will edit this once the program opens to new groups.

 

If you want more information on the program or have questions not related to someone's box review, please visit this thread: http://community.sephora.com/t5/Sephora-com/PLAY-by-SEPHORA-Invitation-FAQs/td-p/2124432 

 

Hopefully, the cross link keeps the Sephora box separate from other reviews. 

 

Feel free to copy and paste if you want. I want to see all the boxes, so it could say anything, and I would still read it.

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