How do I cancel my Sephora box

[Rositahh]

First off let me start off my saying I signed up for my play box January 12th and NEVER received it, they chargerd me for something I NEVER received, I waited patiently and gave them the benefit of the doubt, but now it’s going on February 1st and still NO BOX, I’m so pissed, I want my money back NOW !

[keelybt]

Hi @Rositahh I apologize for the confusion. It looks like you signed up after the deadline to receive the January box. I see you have now cancelled your subscription. Please send me a PM if you have any additional questions. 

[Sunflowrhippie]

If you signed up January 12th your first box should be Februarys

[Sandeli]

I’m pretty sure I canceled it from my online browser instead of the app. You may want to reach out to them to them though they’re pretty responsive over email.