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Post in Makeup Is Life
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Counterfeit BoxyCharm Products?

Can we talk about BoxyCharm for a minute?

 

There’s been buzz about the possibility of Boxy sending out counterfeit products for some time now. I was skeptical at first but the box I got this month changed my mind. It’s to do with the Ciate blush. I was stoked to get it because it’s something that’s been floating around in my online shopping carts for a while now. The biggest appeal was that it did not contain talc. This was confirmed from their website where it explicitly boasted that the product was free of talc. I used the blush for a few days and noticed some bumps/redness starting to pop up on my cheeks. This is strange for me because it’s rare I break out (even during a crazy hormone time). I was researching why this could be and talc came up. Talc is a monster ingredient I diligently avoid because my skin doesn't agree with it.  But the Ciate blush didn’t have talc so it couldn’t have been that…right? Nope. The blush I received was made in China, not Italy like I expected, and the second ingredient listed? Talc. What? How? A quick google search showed me I wasn’t the only one peeved about this. It left me with more questions than answers. I tried contacting their customer service to no avail.

 

I went further down this rabbit hole and discovered a few more products I received came up as potential fakes/counterfeit. The $150 QMS cream. The authentic version sells for 150 Euro and is 15 ml. The one that came in Boxycharm is 17 ml (?) and had no box, no ingredient list, and no hygiene seal. Suspicious.

Moreover, the cult classic Too Faced BTS mascara was another product under fire. I checked the one I had received and compared it to one bought from Sephora and they are VERY different. The colour of the tube, the stamping, the lip, the brush. And if I recall correctly, that mascara didn’t come with a box either. In my quest for answers I did find statements from Ciate saying they moved their production from Italy to China a few months ago, but suspiciously removed their talc-free claim from their website. Too Faced stated they made a BTS mascara specifically for Boxycharm…perhaps they did so with a lower standard than usual?

 

I feel so deceived. I have cancelled my subscription. Am I alone in feeling this way? Is this just a conspiracy theory? Has anyone else had something similar to share or something to validate my frustration?

Re: Counterfeit BoxyCharm Products?

@shopaholic15 

Think about when you go to TJ Maxx and Ross. You sometimes see Anastasia Beverly Hills, or Kat Von D. Sometimes you even see Stila Cosmetics. It's all overstock. You know how when brands put stuff for sale? It's bc they wanna get rid of it. So, whenever they want to get rid of an item because they're discontinuing it, or changing the formula they give it to people like TJ Maxx and Boxycharm. Hence why it's so cheap. When they "change the packaging" just for that box, it's all advertisement. They want to stick out from the other items you got. 

It's not fake. If it was a counterfeit item it would be largely misspelled and have odd chemical smells, etc. Or changes in packaging that would make it try to seem like it was mimicking the specific product, not a whole other prettier version of it. If there was a problem, then brands would be responding every time they're tagged in Boxy's posts and it would be everywhere by now.

P.S America's main source to get stuff is China, so the country it comes from doesn't matter. You probably won't have to worry about fakes either love unless you're buying from Amazon, Santee Alley or from the side of the road. Just pay attention to misspells and products that look like extremely extremely close mimics because those are the ones you worry about.

Re: Counterfeit BoxyCharm Products?

There are many reasons for this happening...

 

Some items sold by subscription boxes are "made specifically for said box." This may come in the form of a collaboration with a MUA or brand such as Spongelle X FabFitFun and sometimes even boasted on the brand's website (so you can go back and repurchase the product you received and adored.)

 

The brand wants to advertise - not lose money. Other times, this comes in the form of a cosmetic company making items specifically for a box. The ingredients will be the same but the packaging may vary because it's "box specific" and their objective is to get their brand and product noticed, not for eBay'ers to buy a whole bunch of subscriptions with the intention of reselling their items at a much lower cost, thus jamming the brand's price point. The size or packaging will differ slightly, and sometimes it'll even say "not for resale" on the outer packaging or bottom stickers.

 

Sub boxes receive discontinuing / changed product sometimes. Some companies give sub boxes the bulk of the items they're discontinuing / packaging is changing / formula is changing / unpopular shades or colors. (Ever notice some of those freaky orange lipsticks and random neon eye shadow singles?) It gets their brand out there and works as a form of advertising and is also a deduction versus throwing the lot in the dumpster. Everything has a "sell by date," so this is a win/win for the box, the brands and (usually) the recipient. You may not like the shade, but you'll like the formula and remember the brand and you'll visit the website and maybe even made a purchase.

 

Large brands in sub boxes? Bonus! Sometimes the sub boxes purchase these items (think: doorbuster sales. They'll have X number of Tarte palettes and you might even subscribe or resubscribe to get yours. You might even sign up for a 2nd subscription to get an extra.) It's all about brand and advertising. Some companies sell cheap to sub boxes and some sub boxes receive the "nicer" items for free with an exchange of the promise to add the lesser interesting brand items (owned by the same parent company as the nice "big brand" items.) It's always a different agreement depending on the brand and the box.The brand receives advertising and the box gets contents. The better the content, the more subscriptions are sold. The more subscriptions are sold, the more the box can afford to add in nicer things -depending on the brand. 

 

Struggling / new brands sometimes give product to sub boxes. A less popular brand can receive 10-fold on their investment. A lot of times, that product will be a less popular item which they have too many of or, items that are changing formula. The website may list one set of ingredients, because of you BUY FROM THE WEBSITE that's what you'll receive. Get it elsewhere, it's a different, older formula.

 

Ever get something with no outer packaging or a terribly dented outer box? Some brands will give those items to sub boxes because otherwise, they'd have to be trashed. Might as well give (or sell cheap) to a sub box for the advertising that comes with it. 

 

The items are real. However the items make their way into the boxes, it's for good reason and they're not fake. I have never heard of a sub box procuring from gray market (although I won't say it's impossible.) QMS is a newer, smaller niche brand with absurdly expensive, I own several QMS products and I like them a lot. However, I'm fairly certain they're not faked. If you think something has arrived that's pretend, then contact the company and ask, "do you have a working relationship with Boxycharm?" and they will tell you yes or no. Then you can inquire further. Also, Boxy support sometimes seem to take a day or few to respond to product inquiries, but for me they always answer my questions. Thus far, I've not gotten anything fake (knock on wood!) but I'm fairly confident that they would never do that because of the potential legalities involved with the brand as well as the consumer, but that's just my opinion. They've been pretty good with products for me, which is why I stick with the sub. FFF and Boxy are my two. 

 

Re: Counterfeit BoxyCharm Products?

YES! YES! YES! I have bought some products from Sephora and when I got the same items from Boxycharm, I realized that they were completely different in quality. Same brand same product but different quality. At least I am not going crazy but now I realized how they managed to give the boxes for so cheap. You pay for what you get that is for sure.  And nowadays, ladies please note that a lot of products are made in China from Boxycharm. I WOULD NOT put them anywhere near my face or eyes or lips.  Just google and educate yourself about the products from China. Notorious for being harmful for you!  And furthermore, on Boxycharm website, you can't even give a lesser than 3 star ratings. How fake!

Re: Counterfeit BoxyCharm Products?

I got a GlamGlow moistertrip from boxy charm...I have really been into IT cosmetics cream and this stuff has like no smell no reaction to my skin...is it possible it's a counterfeit?

Re: Counterfeit BoxyCharm Products?

@shopaholic15 

If this is true, that's so horrible! 

I watched a documentary about counterfeit makeup products.  This one girl bought a counterfeit Kylie Lipstick for super cheap and was excited since they were all sold out online.  It turns out there was superglue in it and it glued her lips shut 😥

 

I never buy any products outside of Sephora or the actual website/ store and always avoid Made in China/ PRC products

Re: Counterfeit BoxyCharm Products?

I have been a member of Boxycharm for over 3 years and have never had any problems with any of their makeup. They are not giving out counterfeit products, you sound like a disgruntled customer who broke out with a rash. They have top rated products. 

Re: Counterfeit BoxyCharm Products?

Yes, let's talk about this.  As a matter of fact there's not much to talk about except for the FACT that Boxycharm is manipulating consumers.  There is NO question that they manufacture many products in their lab in China, repackage it and sell it as the original - all with cheaper and altered ingredients.  Someone wrote that it is false to assume products from China are using cheap ingredients.  Well, that would #1 depend on the company just as anywhere else #2 Boxycharm dictates what goes into the "fake" products made in their lab which happens to be somewhere where overhead and production is dirt cheap.  Now FACTS:  1. Many products are sold as the real deal but are not.  The packaging looks the same.  The ingredients are not.  They are not the same ingredients that make the product a quality product, period. 2. There was one beauty influencer who promotes Boxycharm who questioned a product Faccia-skin, which had numerous red lights going off.  She brought it to her viewers for comment and said she would report back after she got an answer from BC.  Instead she never mentioned it again and was reprimanded by BC for questioning them. 3. Some products are legit, at least it seems so from their ingredients.  However safety seals and packaging is non existent for the most part. I have had numerous products that looked tampered with. I've had products go bad in a short time.  I've gotten filler products from brands that no one has ever heard of and then hear the influencers try and make them sound cool.  I've had eyeshadow palettes sold as the real deal arrive in cardboard pallettes designed to look like the original aluminum containers ex. Iconic London which came in Feb 2020.  If you buy a Hershey bar and get it home, open it and taste it to find it's really a generic brand chocolate bar - and then look on the back to see that it was made on Mars are you going to go back to that store and say, "Oh well they didn't mean it".  You better damn well believe they meant it. And you are exactly the type of customer they are looking for. I don't know why this is on Sephora's site - but I will say at least with Sephora's play box you get real samples.

Re: Counterfeit BoxyCharm Products?

I thought the same as what others have said. I thought they are selling products on their way out get a big discount from the brand for remaining inventory. That’s cool but it seems what they are doing now is getting new products from whatever brand making them cheaply in china so its not a counterfeit because the brand is essentially selling it was a “private label”. So its like if you get White Castle burgers at White Castle and they are great. Then you buy the frozen box kind at 7-11 and make in the microwave. It’s the same name but its not the same lol corners where cut. 

Re: Counterfeit BoxyCharm Products?

Just came across this so thought to share my experience. I have been a member of Boxycharm for quite some years but recently I developed a reoccurring stye in my eye that I could not figure out why it was happening. It would happen only after I wear makeup and I usually have a bare face. I knew it was a makeup product but couldn’t figure out which one. Around the same week, my sister developed a really weird scar on her eyebrow from the brow bar kit that was included in Boxycharm. Rest assured, we both have never experienced something like this and we healed immediately after giving up makeup for few days. Anyway, I did not think much about it and I still want to give Boxycharm the benefit of the doubt. Maybe they are selling expired stuff or I don’t know but now I am a little uneasy. This month I received the First Aid beauty pads and after using them, my upper lip has started burning so I wanted to investigate. I do not have sensitive skin and this is not something that is the norm for me. I first of all, the product did not have an ingredients list and the packaging looks slightly different from the original online at FAB website and Sephora. I will include pictures for y’all thoughts on it. I did unsubscribe because I will not take a chance with my health. I am throwing away all the makeup I received from them. I hope this is just a suspicion and not true.

OriginalOriginal

 

Original has ingredient listOriginal has ingredient list

 

What I received in BoxycharmWhat I received in Boxycharm

 

No ingredient list from the one I received in boxycharmNo ingredient list from the one I received in boxycharm

 

Re: Counterfeit BoxyCharm Products?

I also have a travel size of the First Aid Beauty Radiance Pads, and received one in my Boxycharm.  The ingredients are on both, and packaging is identical except for the address being in a different order.  However, just to be sure, I called FAB and was able to verify they DID work with Boxycharm on this box and the pads are 100% authentic. 😁 

Re: Counterfeit BoxyCharm Products?

They will say they are authentic but most all of the name brands who are making items especially for Boxycharm do so with cheaper ingredients - that is how BC can afford to purchase them.  These name brands are not giving their products away.

Re: Counterfeit BoxyCharm Products?

Yes, I agree 100% many brands who have deals with Boxycharm are A Okay with switching factories, using different ingredients and packaging to cut costs.  I did a massive investigation on this, and all the small brands they use as fillers, and the results were shocking.  I do not trust Boxycharm at all, and I unsubscribed 2 months ago.  What they, and some brands are doing may not be illegal but it is shady and unethical.  The brands that agree to cut corners to be featured in their box are just ruining their reputations.  I was using the Farmacy Honeymoon Glow before it was featured in a Boxycharm box, and it's not the same.  It leaves my skin feeling rough and textured the next day.  I have a PUR eyeshadow palette I stored and never used, and when I opened it a few weeks ago, it had grown mold.  I heard others complain of this, which is why I checked.  I was going to donate it because PUR is definitely guilty of using different factories when they pair up for a collab.  Their makeup used to be phenomenal. 

 

There are still some items that are the same as you would get in a retail store, but many are either expired or close to expiring.  Some of the QMS items they had in a sale were old and discontinued.  They even had a long discontinued Murad eye cream in one of their premium boxes!  The more research I did, the more I found.  They have individual people sell them cheap quality makeup of questionable safety through ecommerce brands (ie. Faccia Skin, Steve Laurent, DLS, etc.) just so They can't be traced purchasing millions of .25 cent eyeliners and claiming they are luxury and have a $21.00 value. 

 

 

Re: Counterfeit BoxyCharm Products?

If they’re suppose to be the same size and product and there’s no package insert with ingredient list, seems very unprofessional. I don’t know anything about cosmetic labeling laws but is that legal?  Not sure if subscription boxes usually don’t include ingredient list but it would make me very uncomfortable to not know what I’m putting on my face. Maybe if it was a tiny sample size, I’d be more understanding but if the exact size original has ingredients listed, then it’s questionable.  I always read ingredient list first for any chemicals that I like to avoid or minimize.

Re: Counterfeit BoxyCharm Products?

I have a mini of FAB radiance pads from Sephora and the mini from Boxy and they look the same. I cancelled my Boxy because I don't want the PRC eyeshadows or other old stock, like old mascara (gross) but when they sent me dark red lipstick that was just the last straw 😛 Anyway, those radiance pads have acids so any delicate skin area could burn or sting from them especially if you aren't used to acid exfoliants.

Re: Counterfeit BoxyCharm Products?

I’ve never subscribed but have been tempted to. I never paid much attention where cosmetics is made. After reading comments about Tarte, a brand that I own many products from, I looked at the back of my Tarte Fall Feels palette which I purchased directly from the brand and it says “made in USA.”  At the risk of being judgmental or stereotyping (I do try to be open minded), products from some countries do seem to be better made. For example a brand of socks that I wear are made in both Korea and China. Before buying, I always make sure I’m picking the batch that says made in Korea. The ones made in Korea are such good quality. Workmanship is impeccable.  The ones made in China seem more poorly made with worser materials.  Not just cosmetic industry but many industries farm out to cut labor costs which I wish they didn’t as it leads to less jobs domestically. Think about it, practically all of our drugs are manufactured in India.  I live in the US so perhaps I am US centric but I wish companies didn’t farm out so much. If they’re going to farm out, I would have no country preference if they made sure quality control was consistent and of high standards.

Re: Counterfeit BoxyCharm Products?

I was drawn in at first by the sheer amount of makeup I could accumulate over months at such a cheap price.  But after all was said and done, I realized these products were not the quality that I was told they were.  Some were repackaged, some totally recreated in Boxy's lab in China.  Some in inferior packaging.  Alot of the eye shadows felt old and after researching and researching I found that most of all the products if not all the products were near expiration and none of the products including the eye shadow products were from this season or even this year.  You are better off investing in fresh makeup that you love and that you know where it came from!

Re: Counterfeit BoxyCharm Products?

I am just beginning to be suspicious of Boxycharm’s authenticity. It has only been within the past few months that I have started to break out in strange painful scaly acne. I seem to have started when Boxycharm started taking the huge change in their boxes and products. Before, I felt sure that Boxycharm was purchasing discontinued products from manufacturers and I was okay with that. I’m not okay with counterfeit products though. 

Counterfeit BoxyCharm Products?

Today I got an Iconic London Day To Slay Eyeshadow Palette in my Boxycharm base box February. I think this is another counterfeit product that boxycharm made in PRC. There are several youtube videos about boxycharm fake products and drama. Here's the ingredients listed in Iconic London website. The palette is supposed to be made in Italy. On my Boxycharm palette it says made in PRC. It's a fraud. I'm going to cancel my subscription.

Re: Counterfeit BoxyCharm Products?

You are right ... most of the Iconic London palettes were made in China.  But the ones made elsewhere aren't technically counterfeit because Iconic London gave their stamp of approval.  I think they said they had to make SOME in another factory because of the number of palettes they needed for the order.  That's a cop out, because if so, why did they change the ingredients?  A lot of influencers got the palettes that were made in Italy.  It's insulting that they thought they'd get away with it.

Re: Counterfeit BoxyCharm Products?

I personally feel that if Ciate London is manufacturing their products in China, they need to drop London from their name. 

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