Summer Fridays lip butter balm

[taelordimsum]

Hi there,

I wanted to raise a concern about the Summer Fridays lipstick—I absolutely love the product, but I’m really disappointed with a recent experience. I purchased a lipstick that had a clear defect, but I assumed it was a one-off issue. A week later, I bought the exact same shade again, and unfortunately, it had the exact same problem.

Considering the price point, I expected better consistency in quality. I’m now left with two defective lipsticks and am feeling really let down by a brand I otherwise love and trust.

I’m not sure if I can get a refund or if it’s possible to have a replacement sent, but I’d really appreciate some support. Also, I’d love to know—has anyone else experienced this? Any advice would be so helpful. I will also be emailing Sephora privately and Summer Fridays corporate office to try and raise awareness of this problem. 

[LaurieBT]

@taelordimsum, I'm sorry to hear this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like to send me a private message with your registered email address, I'll look into this.

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