Damaged goods

[Lkawula]

What do you do if a product comes broken? Got my bag and I love the products but my lipstick came broken

[ZakiyaBT]

Hi @Lkawula,

I am sorry to hear that your lipstick arrived damaged. If you have not been assisted already, please send me a PM with your order number and I can look into this for you.

Best,

Zakiya

[Lkawula]

Sent you a PM thank you 😊 

[Lkawula]

Ok how do I send you a PM? I’m new to Sephora ? Thank you 😊

[GG84]

@Lkawula Call customer service, they will be more then happy to help you!

[Lkawula]

Thanks you

[CorgiMommy]

Customer Service has always replaced a broken item shipped to me. They are always helpful.

[Lkawula]

Thank you