2015 Holiday Reward Card - BI, VIB & Rouge

[sephoraadmin2]

- What is the Beauty Insider Reward Card?

The Beauty Insider Reward Card Offer is a holiday promotion offering Beauty Insiders a reward card for $15 off of any merchandise purchase of $50 or more, Very Important Beauty Insiders (VIBs) $20 off of any purchase of $50 or more, and VIB Rouge clients $25 off of any purchase of $50 or more. Beauty Insiders can use their reward card from 12/2 - 12/13 and VIB and Rouge clients can use theirs from 12/2 - 12/14.

- How do I get my offer if I’m a Beauty Insider but haven’t received my 2015 Holiday Reward Card yet?

The holiday reward cards will start being emailed to Beauty Insiders, VIBs, and Rouge clients on December 2nd. If you have not received your reward card by December 3rd, please check your email's spam folder to see if it was filtered there. You can also call us at 1-877-737-4672 to verify your account status. Representatives are available to assist you from 6am to 9pm PST Monday-Friday and 8am to 7pm PST Saturday and Sunday.

- How do I enter my reward card at US checkout? -

• Login in to your account at Sephora.com.
• Once you finish shopping, click on Checkout
• From the Checkout page, enter your Gift Card number and PIN in the "Use Gift Card, eGift Card or Reward Card" field and click on “Apply”
• Hit the “Continue" button in the lower right hand corner of the Payment area. You will see the Gift Card amount deducted from your total order on the right hand side of the page. 

-  When do the reward cards expire?

The BI $15 off reward card is good on all merchandise purchases from December 2 – December 13. The VIB $20 / VIB Rouge $25 reward card is good from December 2 – December 14. VIBs / Rouge get one extra day to shop.

-  Can I use my Beauty Insider Reward Card Offer online and in stores?

Yes, the holiday Reward card can be redeemed online or in store. 

-  Can you combine my Beauty Insider reward card with my regular Gift Card?

No, the cards cannot be merged. 

-  Can I use more than one Beauty Insider reward card?

No, the cards cannot be combined. 

-  Can I split up my Reward Card into two transactions?

No, the entire reward card value must be consumed in one transaction.

-  Can I use my Reward Card more than once?

No, the holiday promotional reward card is a one-time-use-only reward card valid for one shopping transaction at any U.S. and Canadian Sephora store, online, or Sephora Inside JCP only.

-  Can I combine my Reward Card with another promotional discount?

No, the holiday reward card may not be combined with any other promotional discounts.

-  Is there a minimum spend with the Beauty Insider Reward Card Offer?

Yes, the reward card can only be redeemed with a merchandise purchase $50 or higher.

 -  Will I get Beauty Insider points with items I purchase with my promotional Beauty Insider Reward Card?

Yes, Beauty Insider points will be accrued with the merchandise purchase made with the holiday promotional reward card.

 - Is the Beauty Insider Reward Card Offer available in Sephora inside JCPenney?

Yes, the Reward card may be redeemed at Sephora Inside JCPenney locations.

 -  Will my Beauty Insider Reward Card Offer work in Canada?         

Yes! The reward card may be redeemed in Canada, online using the unique promotion code or in stores when you present your email at checkout.

- How do I enter my reward card at Canadian checkout?

• Login in to your account at Sephora.ca.
• Once you finish shopping, click on Checkout
• From the Checkout page, enter your unique promotion code number in the Promotion Code area.
• Click the “Apply” button.
• You will see the Gift Card amount deducted from your total order on the right hand side of the page.

 -  Can I sign up for Beauty Insider now and get a Reward Card?

To qualify for the 2015 holiday promotional reward card, you must have been opted-in to our Beauty Insider program by November 29, 2015.

Join Beauty Insider> https://www.sephora.com/profile/beautyInsider/

 -  I just became a VIB / VIB Rouge, can I get the $20 / 25 Reward Card instead of the $15 / 20?

Yes, please call us at 1-877-737-4672 so a representative can verify your account status. Representatives are available to assist you from 6am to 9pm PST Monday-Friday and 8am to 7pm PST Saturday and Sunday.

- I am already a VIB / VIB Rouge and I received the $15 BI Reward Card, what should I do?

Please call us at 1-877-737-4672 so a representative can verify your account status. Representatives are available to assist you from 6am to 9pm PST Monday-Friday and 8am to 7pm PST Saturday and Sunday.  

 - If I used my card gift and return the product, will I receive a refund for the amount of the Reward Card? 

No, you will receive a credit for the amount of the purchase minus the reward card.

[jsmile]

I'm curious to know.  If you buy an item using the code and then the warehouse runs out of stock and can't ship your item, do you still get to use your code again and make a purchase on another item?  

This was a chronic problem during the VIB sale (esp for Canadians). Orders were cancelled after like 3 days and then they let you know after the sale is over...

This is good information for people who are holding onto their code waiting for a perk or stock to come in, especially with VIBR members having the "extra day".

[Mochapj]

It should.

I had an order cancelled during the F&F sale and the code I used on it worked again when I had to reorder.

[missrubybabii]

I received a 20$ coupon in mail but I'm VIB Rouge. Who do I need to email to follow up? 

[maunet]

You should call the rouge line. Email is slow and they will just ask you to call anyway.

[tierni]

I finally emailed Sephora and they were nice enough to send me the information needed to purchase in store, online or over the phone.  That might help others who are in the same boat.  I emailed on Saturday morning, and had a response that evening.  That was very much appreciated.  

[raquelio]

I accidentally deleted my email with the $25.00 off coupon, hopefully I get a paper one in the mail, or I can call and order

[LM14]

You can usually access deleted emails in the "TRASH" folder/file of your email, unless you emptied that out as well 😮 it's happened to me before but i was able to retrieve it from the "TRASH" folder of my email lol 

[EggyBread]

I never got mine either, but I'm just a lowly BI 😉

[meganlisa]

Am I the only one noticing an eery lack of comments from mods on this thread and basically every other one?  Have they all disappeared?

[jsmile]

You can post something naughty or an outside link to test it your theory. 

[meganlisa]

A woman after my own heart....

Which shade is my must have?  

[jsmile]

I thought you might post a naughty picture lol. Other places on the internet for that.

Are the mods paid to monitor the board?

I only bought Drake and refuse to look at the others.  Or else I'd start collecting them like action figures. I'm choosing to save money for those upcoming eye palettes.

[meganlisa]

Yes...what we save on one site we can spend on another.

I considered the picture...but...went with a link.  We shall see!

[Mochapj]

I haven't seen many mods around lately, but IIRC Candace is going on mat leave around this time...

[KellW]

It might be that they're waiting until after all of this blows over to make a reappearance-post Epic Rewards/Fail style where they are still here, just quietly moderating.

[Anewxa]

I noticed that too.. must be busy with other media outlets tis the season afterall ..

[Asche]

Still no reward card, but at this point I don't even care. I was going to use it to get a tiny discount off an expensive product, but instead I'll just buy that same product elsewhere. Sephora clearly doesn't want my money, so I'll take it elsewhere.

[Mochapj]

Update: I finally just got a code, but not via email.

I had to resort to Tweeting at them in order to get a response, since they didn't respond to my inquiry on FB.

This still doesn't solve my problem about the item I want being OOS online and my desire to purchase it in store, but it's something.

I'm going to attempt to show the DM to a cast member in store and see if they will still honor it or not.

[lisainpgh]

 I've been anxiously awaiting my email, too, and was surprised to see in this discussion that they've been sent. Emailed customer service about it and hoping I actually get the reward! Will be a huge disappointment if it never arrives. 😞

[Dinkychi]

Still haven't gotten mine either, so disappointed in Sephora right now.. They are really slacking on their customer service, and I really think they don't care about us anymore.

[plurfairy]

... So I'm not getting my Reward Card, Sephora?