2015 Holiday Reward Card - BI, VIB & Rouge

[sephoraadmin2]

- What is the Beauty Insider Reward Card?

The Beauty Insider Reward Card Offer is a holiday promotion offering Beauty Insiders a reward card for $15 off of any merchandise purchase of $50 or more, Very Important Beauty Insiders (VIBs) $20 off of any purchase of $50 or more, and VIB Rouge clients $25 off of any purchase of $50 or more. Beauty Insiders can use their reward card from 12/2 - 12/13 and VIB and Rouge clients can use theirs from 12/2 - 12/14.

- How do I get my offer if I’m a Beauty Insider but haven’t received my 2015 Holiday Reward Card yet?

The holiday reward cards will start being emailed to Beauty Insiders, VIBs, and Rouge clients on December 2nd. If you have not received your reward card by December 3rd, please check your email's spam folder to see if it was filtered there. You can also call us at 1-877-737-4672 to verify your account status. Representatives are available to assist you from 6am to 9pm PST Monday-Friday and 8am to 7pm PST Saturday and Sunday.

- How do I enter my reward card at US checkout? -

• Login in to your account at Sephora.com.
• Once you finish shopping, click on Checkout
• From the Checkout page, enter your Gift Card number and PIN in the "Use Gift Card, eGift Card or Reward Card" field and click on “Apply”
• Hit the “Continue" button in the lower right hand corner of the Payment area. You will see the Gift Card amount deducted from your total order on the right hand side of the page. 

-  When do the reward cards expire?

The BI $15 off reward card is good on all merchandise purchases from December 2 – December 13. The VIB $20 / VIB Rouge $25 reward card is good from December 2 – December 14. VIBs / Rouge get one extra day to shop.

-  Can I use my Beauty Insider Reward Card Offer online and in stores?

Yes, the holiday Reward card can be redeemed online or in store. 

-  Can you combine my Beauty Insider reward card with my regular Gift Card?

No, the cards cannot be merged. 

-  Can I use more than one Beauty Insider reward card?

No, the cards cannot be combined. 

-  Can I split up my Reward Card into two transactions?

No, the entire reward card value must be consumed in one transaction.

-  Can I use my Reward Card more than once?

No, the holiday promotional reward card is a one-time-use-only reward card valid for one shopping transaction at any U.S. and Canadian Sephora store, online, or Sephora Inside JCP only.

-  Can I combine my Reward Card with another promotional discount?

No, the holiday reward card may not be combined with any other promotional discounts.

-  Is there a minimum spend with the Beauty Insider Reward Card Offer?

Yes, the reward card can only be redeemed with a merchandise purchase $50 or higher.

 -  Will I get Beauty Insider points with items I purchase with my promotional Beauty Insider Reward Card?

Yes, Beauty Insider points will be accrued with the merchandise purchase made with the holiday promotional reward card.

 - Is the Beauty Insider Reward Card Offer available in Sephora inside JCPenney?

Yes, the Reward card may be redeemed at Sephora Inside JCPenney locations.

 -  Will my Beauty Insider Reward Card Offer work in Canada?         

Yes! The reward card may be redeemed in Canada, online using the unique promotion code or in stores when you present your email at checkout.

- How do I enter my reward card at Canadian checkout?

• Login in to your account at Sephora.ca.
• Once you finish shopping, click on Checkout
• From the Checkout page, enter your unique promotion code number in the Promotion Code area.
• Click the “Apply” button.
• You will see the Gift Card amount deducted from your total order on the right hand side of the page.

 -  Can I sign up for Beauty Insider now and get a Reward Card?

To qualify for the 2015 holiday promotional reward card, you must have been opted-in to our Beauty Insider program by November 29, 2015.

Join Beauty Insider> https://www.sephora.com/profile/beautyInsider/

 -  I just became a VIB / VIB Rouge, can I get the $20 / 25 Reward Card instead of the $15 / 20?

Yes, please call us at 1-877-737-4672 so a representative can verify your account status. Representatives are available to assist you from 6am to 9pm PST Monday-Friday and 8am to 7pm PST Saturday and Sunday.

- I am already a VIB / VIB Rouge and I received the $15 BI Reward Card, what should I do?

Please call us at 1-877-737-4672 so a representative can verify your account status. Representatives are available to assist you from 6am to 9pm PST Monday-Friday and 8am to 7pm PST Saturday and Sunday.  

 - If I used my card gift and return the product, will I receive a refund for the amount of the Reward Card? 

No, you will receive a credit for the amount of the purchase minus the reward card.

[Tiiiiiffany]

Call CS to get an ajustement, shouldnt be a problem.

[cdiamond]

I haven't gotten anything either.... =\

[blackkitty2014]

No email nor snail mail for me 😞 

[blushnglow]

Just tried to enter my code and it keeps getting rejected saying that it doesn't exist and to check to make sure if there are any letters etc. but I copied/pasted directly from the email. I'm assuming the canadian site does not recognize codes that may have been generated specifically for the US site since my account originated in the uS? 

[27eve]

I had to call to receive my code from VIB Rouge Concierge, and when I tried to enter it in the promo field, I got the same message as you, indicating that it did not exist and wasn't valid. 

If you scroll down in this same thread you'll see that a SephoraBT responded to my post saying that they were experiencing problems with Canadian Rouge codes. 

I received an email from Sephora yesterday evening with a new code, that was different than the one I received over the phone, and it seems to be working now, so hopefully the same thing happens for you!

[blushnglow]

Thanks for sharing your experience. I'll have to try calling them.

[Ren6]

I got an email but it says "vib 20" instead of rouge 25, ive only been rouge for a couple weeks and got my rouge welcome gift but no card, should I call in with all my problems or ???the vib discount code that I got wont work saying i need 50$ but i have more than 50$ in my cart

[casadeeya]

The same issue happened to me. The representative stated that I would have to make my purchase over the phone so that they could manually apply the $25 instead of the $50! You can still use bonus codes with the purchase and receive samples!

[Ren6]

Awesome, thanks, I'll give them a call tomorrow morning and hopefully i dont have to wait 1000000 years for them!!

[sabby88]

Nothing yet 😞 

[lysbainch]

Nothing over here either. I have always gotten emails and mailings from them too and just got an email from them yesterday trying to get me to buy something. I don't understand why there is an issue this year when there hasn't (to my knowledge) been one in the past. 

[rockstargina]

Yea, I continue to receive emails daily to buy something, but have not received the email with my code.  Extremely frustrating!

[jesscheems]

Did you call the hotline to get your code?

[meganlisa]

I will not be getting a code.  The solutions team is looking into my account for no reason they can disclose so I will get no code...despite being rouge and spending thousands at sephora.  And the response is...they don't have a response...

[meganlisa]

Eventually they did tell me.  But only after arguing with a supervisor for a bit. I had 2 accounts for a few years...the reason being that my main account (still) doesn't get the promo emails.  Sadly, both were rouge (don't tell anyone I spend that much on makeup!).  So they asked me one day when I was on the phone, I told them the reason for the 2 accounts and we agreed to consolidate accounts.  Should be simple.

But now ....I get no emails...for rouge and other promos...and that includes the $25 off $50.  It's insane.

[niki172]

WTH!!!! Did you ask to speak to a supervisor/manager? And what in the world is a "solutions team"? This is makeup, not the Avengers - someone with some sense should be able to look at your account and clearly see your amount spent for the year. I haven't received mine either so we'll see. I'd be tempted to post to their FB page or Twitter and see if you get a response. I know you must spend a ton seeing how you have so many makeup reviews on your YouTube channel. Just ughh - I'm so sorry.

[Zpsid91]

Ha @ this makeup, not the Avengers - that made me laugh so loud it startled the kitties!

[niki172]

LOL sorry I've been lusting after Loki in my dreams therefore I just had to watch the Avengers this weekend 😉

Plus it is apparent that we need a team of superheroes to basically get a program running successfully - which is just sad.

[meganlisa]

Yes, I spoke with a supervisor and actually had an argument with her.  Eventually, she agreed to let me use the $25 off right there and then on the phone.  But I was so mad at that point I declined.

I spend a ton...but don't need to keep spending so much and can shift my spending elsewhere.  This morning I'm a little less mad (why I stopped typing last night).  Part of me is seeing the humor is Sephora anger rouge customers yet again this year...and over $25.  So many people haven't gotten theirs and the phone response seems awful and inconsistent.

[AnneMCC]

Megan I just read this. "solutions team" = the mafia...I went through this too..I will message you. I was so mad because they questioned me for buying too many highlighters. As an American I was totally enraged. I have never had a store question why or how much I bought. It's like going to Dunkin Donuts and having them cut you off at just one-ha! I had to restrain my self from telling the solutions strong arm guy -do you want to knoW what I'm doing with all my highlighters? My friends and I have wild parties and strobe our bodies and I'll text you a photo if you give me your number -ha!

[dioradict]

They have gone beyond being crazy and ridiculous, they lost a great customer...