"Unable to place your order. Please verify that your card information and billing address are correct."

[alexa2318]

Please help!!!

I keep on getting the message: “Unable to place your order. Please verify that your card information and billing address are correct.” I have entered all my information correctly and even checked with my bank’s mobile app to verify my billing address.

[000777123]

Hi, I am having the same issue. Can you help me?

[DaneeBT]

@000777123 I'll take a look then send you a PM!

[keelybt]

@alexa2318 I'm sorry to hear that! I will send you a PM. 

[nikborzoy]

can you help me with the same issue ?

[DaneeBT]

@nikborzoy  I'm sorry to hear this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). Please send me a private message with your registered email address so I can take a look.