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Post in Customer Support

points

I got something about a week ago and used 500 points to get $10 off. I didn’t like the product, so I returned it. Will I get my points back or no? It says they received my package but I haven’t gotten refunded anything. 

Re: points

@lainarush I'm sorry to hear that product didn't work for you. Return of merchandise purchased with a Beauty Insider Cash Reward will be for the price actually paid after applying the $10 discount. Neither the 500 Beauty Insider Points deducted from your Beauty Insider account, or the $10 discount will be refunded. This information appears in the shopping cart at checkout, and is listed on our website here> https://www.sephora.com/beauty/terms-conditions-beauty-insider#tier-benefits

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