Sephora

Stores & Services
Find a Sephora

Happening at Sephora

View all

Services

From makeovers to personalized skincare consultations

Free Classes

Get inspired, play with products & learn new skills

cancel
Showing results for 
Search instead for 
Did you mean: 
Post in Customer Support

if i buy the wrong shade online, am i able to replace it?

so i recently ordered the summer friday’s skin tint, but i think i purchased the wrong shade. i ordered shade 2 (that has a cool undertone) and i have a warm undertone so i think i should’ve gotten shade 3. when my package arrives and if it’s a bad match, would i be able to contact sephora and get a replacement?

Re: if i buy the wrong shade online, am i able to replace it?

@ShaydaJade It can be returned or exchanged in any of our free standing stores. We aren't able to offer an exchange by mail but you can always send it back to us for a refund. You can view our full return policy here> https://www.sephora.com/beauty/returns-exchanges

Conversation Stats
  • 1 reply
  • 629 views
  • 1 Hearts Given
  • 2 Contributors