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Post in Customer Support
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gift card not working for online purchase

I'm getting "Unable to place your order. Please verify that your card information and billing address are correct." - billing address should not apply as I'm trying to use a SEPHORA GIFT CARD!

Re: gift card not working for online purchase

I have a gift card and I keep getting the exact same message.

 

"Unable to place your order. Please verify that your card information and billing address are correct.

If applicable, we have reversed any pending charges to your account."

 

It makes no sense I have sufficient funds and all my info is correct.

Re: gift card not working for online purchase

@naattttttttt It looks like a credit card may have also been applied and your financial institution is not allowing the charge to go through. If you are only using a gift card, please contact us via phone at 1-877-737-4672 or via our live chat so we can further assist. Thanks! 

Re: gift card not working for online purchase

The same thing is happening to me. I applied two giftcards and it says its taking off money off the total, but the estimated total still comes out to the same price. 

Re: gift card not working for online purchase

Hi @sk1798,

 

The order total will not change, but you will see how much of the total is being covered by the gift card.

 

Best,

Laurie

Re: gift card not working for online purchase

Can you assist me as well, as I have a wee bit left on card-nothing stupendous-but system is telling me balance is 0. Thank you. 

Re: gift card not working for online purchase

Hi @Edsmom Oh no! I'll send you a PM. 

Re: gift card not working for online purchase

This same thing is happening to me

Re: gift card not working for online purchase

Please let me know wheat I can do to make my gift card work 

Re: gift card not working for online purchase

@mlg4 I'll send you a PM to gather more information.

Re: gift card not working for online purchase

This is also happening. I just left a Sephora where it was declined, but I show I have funds available!

Re: gift card not working for online purchase

@AZmel76 I'll send you a PM to further assist.

Re: gift card not working for online purchase

I'm currently experiencing an issue. I attempted to purchase an e-gift card for a friend, entered all the information and clicked place order; I received a transaction declined message and told me to try again. However, my bank account was still charged, and there's no evidence of the e-gift card purchase in the app or my email. 

Re: gift card not working for online purchase

@Pausha If you are purchasing an eGift, it would be processed through Cashstar.  I recommend contacting Cashstar directly by phone at (866) 286-1262 between 8am and 12am (eastern time) or via email at SephoraGiftcardSupport@cashstar.com for more information. 

Re: gift card not working for online purchase

@NBam I'm sorry to hear that! I will send you a PM

Re: gift card not working for online purchase

same is happening to me 

Re: gift card not working for online purchase

@xemiher Oh no! I will send you a PM. 

Re: gift card not working for online purchase

Hello I don't know what to do I've tried to purchase some things on your online store the card I have said it has money on it but when I go to enter card number and pin it doesn't work and says I have tried too many times and I am locked out I would like to make my purchase please get back to me when you can.

Re: gift card not working for online purchase

Hi @Isabellesagelov Oh no! I'll send you a PM.

Re: gift card not working for online purchase

This is happening to me also! I have a gift card that won't allow me to purchase online. 

Re: gift card not working for online purchase

Hi @MMendillo Oh no! I'll send you a PM.

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