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Post in Customer Support
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gift card not working for online purchase

I'm getting "Unable to place your order. Please verify that your card information and billing address are correct." - billing address should not apply as I'm trying to use a SEPHORA GIFT CARD!

Re: gift card not working for online purchase

The same thing is happening to me. I applied two giftcards and it says its taking off money off the total, but the estimated total still comes out to the same price. 

Re: gift card not working for online purchase

Hi @sk1798,

 

The order total will not change, but you will see how much of the total is being covered by the gift card.

 

Best,

Laurie

Re: gift card not working for online purchase

Can you assist me as well, as I have a wee bit left on card-nothing stupendous-but system is telling me balance is 0. Thank you. 

Re: gift card not working for online purchase

Hi @Edsmom Oh no! I'll send you a PM. 

Re: gift card not working for online purchase

This same thing is happening to me

Re: gift card not working for online purchase

Please let me know wheat I can do to make my gift card work 

Re: gift card not working for online purchase

@mlg4 I'll send you a PM to gather more information.

Re: gift card not working for online purchase

This is also happening. I just left a Sephora where it was declined, but I show I have funds available!

Re: gift card not working for online purchase

@AZmel76 I'll send you a PM to further assist.

Re: gift card not working for online purchase

I'm currently experiencing an issue. I attempted to purchase an e-gift card for a friend, entered all the information and clicked place order; I received a transaction declined message and told me to try again. However, my bank account was still charged, and there's no evidence of the e-gift card purchase in the app or my email. 

Re: gift card not working for online purchase

@Pausha If you are purchasing an eGift, it would be processed through Cashstar.  I recommend contacting Cashstar directly by phone at (866) 286-1262 between 8am and 12am (eastern time) or via email at SephoraGiftcardSupport@cashstar.com for more information. 

Re: gift card not working for online purchase

@NBam I'm sorry to hear that! I will send you a PM

Re: gift card not working for online purchase

same is happening to me 

Re: gift card not working for online purchase

@xemiher Oh no! I will send you a PM. 

Re: gift card not working for online purchase

Hello I don't know what to do I've tried to purchase some things on your online store the card I have said it has money on it but when I go to enter card number and pin it doesn't work and says I have tried too many times and I am locked out I would like to make my purchase please get back to me when you can.

Re: gift card not working for online purchase

Hi @Isabellesagelov Oh no! I'll send you a PM.

Re: gift card not working for online purchase

This is happening to me also! I have a gift card that won't allow me to purchase online. 

Re: gift card not working for online purchase

Hi @MMendillo Oh no! I'll send you a PM.

Re: gift card not working for online purchase

My gift card is not working either …

Re: gift card not working for online purchase

@msteacher123abc  I will send you a PM. 

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