did not receive samples

[Cyweee]

Hi there, I looked at my email invoice of my recent Sephora order and noticed I did not receive my 3 free samples. I understand they are free samples and were probably out of stock since this was an order I made around Cyber Monday, but is there any way to help offset this such as added points or a code to have additional samples included in my next order beyond the usual 3 samples? Thanks!

[JH38]

Same here! I got two samples, but one was wrong ~

[keelybt]

@JH38 We do have to make substitutions if the sample you select is unavailable at the distribution center that is processing your order. I apologize for the disappointment!

[mamacardenas]

I did not receive my samples. Received the product card but no product. 

[keelybt]

@mamacardenas Oh no! I will send you a PM. 

[tayealexis]

same here, I did not receive the two free sample size in my order, if they were out of stock is there anyway to get two different ones or the ones I missed? Or is there a way to get more free sample size on my next order? I was really looking forward to trying them, thanks!

[keelybt]

@tayealexis I'm sorry to hear that! I will send you a PM.

[CherryBlair]

Same here... Only one sample in the three recent orders I placed. Super disappointed 😞

[LaurieBT]

Hi @CherryBlair,

My apologies! I'll send you a message.

Best,

Laurie 

[styledlatte]

Same here! The last couple orders I didn’t receive the samples and I was really looking forward to them. Thought it was just me being unlucky. Has there been any resolution to the issue?

[DaneeBT]

@styledlatte sorry to hear that. I just sent you a PM!

[styledlatte]

Same here! The last couple orders I didn’t receive the samples and I was really looking forward to them. Thought it was just me being unlucky. Has there been any resolution to the issue?

[anikill]

Same here. Such a let down. 😞 

[DaneeBT]

Hi @anikill Sorry to hear that! I'm sending you a PM.

[zarna9]

Unfortunately I’ve been having this issue as well. Even with an order of only one item I received no samples and was looking forward to them 😞

let me know if there’s anything that can be done!

[DaneeBT]

Hi @zarna9 oh no! I'm sending you a PM.

[JunieC]

Thought I was the only one but found here. I was so looking forward to receiving my perfume samples but didn't receive them at all! How should I solve the issue?

[keelybt]

@JunieC I'm sorry to hear that! I will send you a PM to help. 

[Raemy2]

This is the second order where I have received samples, but not the ones I requested. Why does that happen? I look forward to the ones I choose and then end up with ones I have no interest in. Frustrating!

[LaurieBT]

Hi @Raemy2,

Samples can be substituted depending on availability at the location where your order is packged, and we apologize for any inconvenience this may cause.  

Warm regards,

Laurie

[NGini]

I placed an order earlier this week that had two free samples that I was really looking forward to trying out. I just got my package today and also found no samples in it 😞

[keelybt]

@NGini I'm sorry to hear that! I will send you a PM.