credit card not working on sephora

[jasminexiao99]

when i try to place an order it says:

Payment error - your payment could not be processed. Please verify that your card number, expiration date and cvn are correct and that your billing address matches what the bank has on file. We have reversed any pending charges to your account.

how do i fix this? my info is correct and my card works at other places online.

[keelybt]

@silva111 I see that you have now been assisted with this by phone. 

[DaneeBT]

Hi @s954791234

Oh no! I'll take a look then send you a PM.

Regards,

Danee

[lindscoughlan]

I am also having a problem with this and the live chat function is unavailable, how do we fix this?

[LaurieBT]

Hi @lindscoughlan,

I'm sorry to hear this! I'll take a look further and I'll send you a message.

Best,

Laurie

[ohkaydance]

Me too please . Been having this same issue for a week mow

[DaneeBT]

Hi @ohkaydance Oh no! I'll look into this then send you a PM.

[octoberr]

send me a pm too please it's also not working for me 

[keelybt]

@octoberr I will send you a PM to help. 

[kimngan1986]

I cant use my sephora credit card.i sent message. Call but they not respond

[kt100]

Hi, I'm having this problem as well, could somebody help me too? Thanks!

[DaneeBT]

Hi @kt100 and @kimngan1986

Oh no! I will send you both a PM.

Regards,

Danee

[lexa131]

This happened to me awhile ago and it turns out iI It was because there as a charge back on my account. If Sephora thinks you owe them money for some reason they lock your account and won’t let you place orders until your account is square. Not sure if that’s the case here!

[chloxbp]

Hi! I'm also having this same issue. Would someone be able to help me with this? 

[lexa131]

This happened to me awhile ago and it turns out iI It was because there as a charge back on my account. If Sephora thinks you owe them money for some reason they lock your account and won’t let you place orders until your account is square. Not sure if that’s the case here!

[keelybt]

@chloxbp I will send you a PM to help. 

[mren99]

I am also having this issue with my card and it didn’t work in store as well, which it was working for a while and then stopped. I’ve called Comenity bank and they were no help. 

[LaurieBT]

Hi @mren99,

I'm sorry to hear this and I'll send you a message.

Best,

Laurie

[samcantdomath]

I'm having the same problem. Trying to place my back to school order for days as well. Could I please have some help resolving this issue?

[DaneeBT]

Hi @samcantdomath

Sorry to hear that! I will send you a PM!

Regards,

Danee

[hillarychristin]

Can you message me as well? I’ve been having this issue continuously too

[LaurieBT]

Hi @hillarychristin,

I'm sorry for the trouble and I'll send you a message!

Best,

Laurie