credit card not working on sephora

[jasminexiao99]

when i try to place an order it says:

Payment error - your payment could not be processed. Please verify that your card number, expiration date and cvn are correct and that your billing address matches what the bank has on file. We have reversed any pending charges to your account.

how do i fix this? my info is correct and my card works at other places online.

[Elecia12]

can you send me a PM as well? I have been trying to buy the times in my cart for a few days now

[DaneeBT]

Hi @Elecia12

I will send you a PM to help!

Regards,

Danee

[fjrkrbdhdjrb]

My credits card info is correct but it won’t process my payment either.

[LaurieBT]

Hi @fjrkrbdhdjrb,

I'm sorry to hear this! I'll send you a message.

Best,

Laurie

[stespears]

I am having the same issue :(.

[keelybt]

@stespears I will send you a PM to help. 

[fm89]

Hello, could you also send me a message? My card works everywhere except for Sephora and I have my card info put in correctly on here.

[keelybt]

@fm89 I will take a look and will send you a PM. 

[MichelleDieu]

Hi, I am also having the same issue. I’ve messaged the customer service chat twice and they said they were unable to help, which is extremely frustrating. However, they were able to place my orders for me both times with the same card that supposedly has an “error”. Given the amount of recent complaints about this issue from other customers and the fact that I’ve checked my card multiple times & they were able to place an order for me using the same card, I know this is a system error on Sephora’s side. Please tell me how to fix this or someone please reach out to me and help me fix this issue. Thank you. 

[DaneeBT]

Hi @MichelleDieu

Sorry to hear about this! I will send you a PM.

Always,
Danee

[Rperson]

I'm having the same issue how do I fix it?

[DaneeBT]

Hi @Rperson

I'm sorry to hear that! If you're having trouble placing an order using your Sephora credit card, I recommend reaching out to Comenity Capital Bank directly for further assistance. Please call:

1-866-841-5037 (Sephora Visa)

1-866-864-7787 (Sephora Visa Signature)

1-866-702-9946 (Sephora Credit Card)

Thank you!

Regards,
Danee

[Adrosain]

I’m having the same issue, please help!

[LaurieBT]

Hi @Adrosain,

I'm sorry to hear this! I'll send you a message. 

Best regards,

Laurie

[desertdoula]

I’m having the same issue! Can you help me?

[LaurieBT]

Hi @desertdoula,

I'm sorry to hear this! I'll send you a message.

Best regards,

Laurie

[sbrooks211]

I’m having the same issue!  

[LaurieBT]

Hi @sbrooks211,

I'm sorry about this! I'll send you a message.

Best regards,

Laurie

[slayer1235]

My account is doing the same thing I’ve entered all the info correct and it keeps erasing my CCV when I come back to try again SOMEONE HELPPP

[marisreality]

hi i am having the same issue as well! sephora hasn't been very helpful in the past and this has been an ongoing issue for me. can someone please tell me how to resolve this??

[DaneeBT]

Hi @marisreality

Oh no! I will send you a PM.

Regards,

Danee