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Post in Customer Support
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broken olaplex conditioner bottle

Hi. I ordered the large size of olaplex shampoo/conditioner back in November during the sale, and i just went to use them for the first time (still in plastic bag theyโ€™re shipped in) and the entire neck of the bottle is cracked. So, when i squeeze the bottle for use, so much product comes out and is wasted! 

 

I would like to be refunded or sent a bottle that isnโ€™t defective. Olaplex No. 5 Bond Maintenance Strengthening and Reparative Hair Conditioner 8.5 oz/ 250 mL  

1 Reply

Re: broken olaplex conditioner bottle

Hi @hnewman5027,

 

I'm sorry to hear that! I'll send you a PM.

 

Always,
Danee

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