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201,085 Posts
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Re: Chat not available??
@JennieGH I'm sorry to hear that you are having trouble accessing chat.
It looks like your private messages are currently turned off. Please
send me a private message with your order number or you can contact us
by phone at 1-877-737-4672.
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Re: Chat not available??
Hi @JennieGH, I have just sent you a private message as Keely is
currently out of the office. Thank you!
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Stolen package
I’m feeling really frustrated as I’ve tried talking to CS and have found
no resolution with them regarding a package that didn’t turn up at my
door. 😞 I was really looking forward to my order and gif...
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1
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1 Reply
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Re: Stolen package
@EmChen3499, I'm sorry to hear this! It looks like your private messages
are turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would...
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Spring Beauty Challenge
I’m having troubling completing the same task as last year’s Mystery
Beauty challenge that needs me to ‘Opt in to App Push Notifications.’ I
already have the Sephora App settings enabled to receive no...
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1 Reply
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Re: Spring Beauty Challenge
Hi @Sunny75Degrees, we're happy to check on this for you! It looks like
your private messages are turned off, and you can adjust your
preferences in your Community settings (on the browser only, not t...
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Kosas revealer concealer
I have noticed that kosas.com has the 290 revealer concealer SPF25
foundation, but Sephora does not have any. Can you order it?
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1 Reply
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Re: Kosas revealer concealer
@Letyrzge It looks like that shade is out of stock, however you can sign
up to be notified once it is available again on the product page:
Revealer Skin-Improving Foundation SPF25 with Hyaluronic Acid and
Niacinamide - Kosas | Sephora
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Received different samples than requested?
I ordered some stuff along with my birthday gift. I also requested three
samples of which I was really looking forward to. I received three
samples none of which were the ones I wanted. Two of them ar...
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Re: Received different samples than requested?
Hi @Anonymous sorry to hear that! I'll send you a PM for more info in
just a moment.
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Review Missing
I posted a review for Lancome Renergie Collogen Lift Xtend Cream a week
ago, and I can’t seem to find it. I posted it with a picture, and there
is no picture and the review isn’t showing up. I’ve gone...
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1 Reply
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Re: Review Missing
Hi @VegasBeck, thank you for reaching out! I can confirm your review is
published on the product page. You may need to sort by "Newest" or use
the keyword search to pull it up. Please note that the ke...
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Can't place online orders!
Hi, I have tried to place online orders on my account and they never go
through anymore. My account was hacked last year and some of the charges
were disputed. I did not receive any of the products so...
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Re: Can't place online orders!
@fizalx, I'm sorry to hear this! It looks like your private messages are
turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would lik...
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1 Reply
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0 Replies
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Sephoria
Hi I can’t go to Sephoria anymore and have 1 GA ticket available for
3/20/26 (Friday). $155. Let me know if you want it and I can forward you
the email with the QR code. Thanks!
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Re: Sephoria
@lysschav I'm sorry to hear that! I regret that Sephoria tickets are not
transferable.
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1 Reply
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Sephora Lashes- Fringe
When will the Sephora Lashes in the style Fringe be restocked? I am so
disappointed I was not able to purchase a pair recently. They do not
appear on the website anymore. This is my everyday style and...
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1 Reply
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Re: Sephora Lashes- Fringe
@Vi0liiiiit I regret that we don't have a restock date for that style.
You can view all of our lashes here:
www.sephora.com/shop/fake-eyelashes-false-eyelashes
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SEPHORA SCAMS CUSTOMERS
Sephora claims they delivered my package and it was dropped off to a
different address. The pic of proof is not my house and they refuse to
reship. You guys have STOLE from me! You can’t even make it ...
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Re: SEPHORA SCAMS CUSTOMERS
Just came across this. Same thing happened to me in 2020. When I
complained Sephora banned me from shopping online. This incidence was a
one time thing mind you. It brought me to tears and I have not ...
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Re: SEPHORA SCAMS CUSTOMERS
@MonicafromTexas, I'm sorry to hear this! It looks like your private
messages are turned off, and you can adjust your preferences in your
Community settings (on the browser only, not the app). If you ...
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Re: SEPHORA SCAMS CUSTOMERS
@MonicafromTexas If it was shipped to you via UPS, check the address on
the shipping label. (You should’ve gotten a “your Sephora order has
shipped” email from Sephora with a tracking link.) If the ad...
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Re: Urban Decay Naked Shaped
@MandeMoore We don't currently have a tutorial aside from what is on the
product page>
www.sephora.com/product/urban-decay-warm-eye-shaped-eyeshadow-palette-P519224
For more assistance with applicatio...
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15% Off Code Sent to Me Not Working – Request for Replacement
Hello,I received a mailer for 15% off. However, when I entered the code
I received the following error message: “Sorry, this offer is only
available for select Beauty Insider members. If you have mult...
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1 Reply
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Re: 15% Off Code Sent to Me Not Working – Request for Replacement
@cassandraz I'm sorry to hear that! Please contact us by phone at
1-877-737-4672 or through our live chat for assistance with this>
https://www.sephora.com/beauty/customer-service
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Delivery to Hotels
Hi, In a few days I'll visit USA for a vacation and I would like to buy
some things from Sephora online but I would like to know if Sephora
ships to hotels.
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Re: Delivery to Hotels
Hi @MarciaTama You can ship sephora.com orders to hotel addresses.
However, I do not usually recommend it as packages can easily get lost
being delivered to hotel addresses! Regards, Danee
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Re: Delivery to Hotels
I’ve booked group accommodation melbourne
https://www.melbournecentralhotels.com.au here before, and it worked
really well for mixed work-and-relax trips. The Novotel rooms felt a bit
more polished, w...
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Not getting password reset email
I am trying to check out and sephora is asking for password confirmation
to do so. I think I have my password wrong because when I try to sign in
it refreshes the page and I need to try again. So I've...
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Re: Not getting password reset email
Hi @meganemer, My apologies! Please call 1-877-SEPHORA (1-877-737-4672)
or chat online here > https://www.sephora.com/beauty/contact-us for
further assistance. Best regards, Laurie
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Re: Not getting password reset email
what happens when we call that line 3 times and they cant figure it out
either! my wife needs her account back!
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Re: Not getting password reset email
GURL PREACH THIS WEBSITE SUCKS I COULDNT USE A DANG DISCOUNT CODE THAT
WAS MAILED TO ME
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Re: Not getting password reset email
@thatb1tchtanaje Sorry to hear that you are having trouble! Please
contact us by phone at 1-877-737-4672 or through our live chat for
assistance> https://www.sephora.com/beauty/customer-service
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Former employee W2
Having trouble accessing W-2 Former EmployeeI'm a former Sephora
employee and I'm having issues accessing my W-2's. I can’t log into my
dayforc.
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