<a href="https://www.sephora.com/" target="_blank" class="omniture-link" omnitureactionevent="Home">Sephora

Hey! Just want to chime in... I redeemed for a 2000 point Clarins reward and it shipped via T-Froce, guess who has not gotten their package yet and its been 10 plus days of it sitting in their local w...

0 0

0 Hearts

0 Replies

@shoppingprincess I'm sorry for the delay! If you need assistance with your order, please send me a private message with your order number or you can contact us by phone at 1-877-737-4672 or through o...

0 2

0 Hearts

2 Replies

I've spent an hour trying to follow up with the delivery company with zero response. Your chat agent disconnected with me as I was typing yesterday. I cannot see how to "private message" you. My >$500...

0 1

0 Hearts

1 Reply

Same-Day Delivery Order Not Delivered – Urgent Assistance Needed

@shoppingprincess, my apologies, you can manage your private messaging preferences on the web browser only (not the app). Please look for the gear/settings icon.

0 0

0 Hearts

0 Replies

I purchased a total of 6 products from Sephora on April 18th with same-day delivery and paid extra for the service. I’m traveling abroad on April 19th, and I chose this option specifically to make sur...

0 1

0 Hearts

1 Reply

Re: Same-Day Delivery Order Not Delivered – Urgent Assistance Needed

@bahardda09, I'm sorry to hear this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would...

0 0

0 Hearts

0 Replies

New credit card 25% discount

Do not see the 25% discount being applied to an online order with the new Sephora credit card. Can you please assist. Have not used the card for any other transactions.

0 4

0 Hearts

4 Replies

I’m having the same problem. They don’t want to add the discount to my account. Instead, they want me to purchase my cart via chat.

0 2

0 Hearts

2 Replies

Did you end up talking with customer service thru chat? I recently received the Sephora credit card and I too dont see where I can select the 25% off first purchase. Does it automatically apply? I wan...

0 1

0 Hearts

1 Reply

@saww, I'm happy to check on this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would l...

0 0

0 Hearts

0 Replies

Re: how do i check which accounts are linked to my phone number?

@paavz I'm sorry to hear that you are having trouble. Please contact us by phone at 1-877-737-4672 or through our live chat here> www.sephora.com/beauty/customer-service

0 0

0 Hearts

0 Replies

Wrong samples again

Received the wrong samples again. Unfortunately I received a sample for blonde hair but I have dark brown hair 😑

0 1

0 Hearts

1 Reply

Re: Wrong samples again

@SwetaR, I'm so sorry for any disappointment! In general, samples can be substituted depending on availability at the location where your order is packed. I'll share your feedback with our teams for c...

0 0

0 Hearts

0 Replies

In need of receipt

I am hoping that someone can assist me with this issue. I called to see if I could have a copy of a receipt of a transcation emailed to me and I was told that this could not happen. I would like to find out if there is any way that this could happen.

0 1

0 Hearts

1 Reply

Re: In need of receipt

@Britney8888, if you're referring to a receipt for an in-store purchase, I regret that we don't have a way to provide a receipt. I'd recommend inquiring with the store team directly, if you haven't already, to see if they can assist.

0 0

0 Hearts

0 Replies

Sephora Survey

The Sephora survey site does not work.

0 1

0 Hearts

1 Reply

Re: Sephora Survey

@christinabrad, my apologies! Are you referring to a survey link from a printed receipt? I'll be happy to look into this further.

0 0

0 Hearts

0 Replies

Help with Gift Card

I have spent all day trying to get this resolved. Been to three different stores who refused to help. Called and chatted numerous times. I was given two $250 gift cards for my birthday. The ‘card numb...

0 3

0 Hearts

3 Replies

Re: Help with Gift Card

@psychopixi13, I'm sorry to hear this! If the gift card was purchased from Sephora directly (not a third-party retailer) and you have the receipt, we may be able to look up the card number. It looks l...

0 2

0 Hearts

2 Replies

Re: Help with Gift Card

I turned on my private messages. I don’t have a receipt. They were gifts for my birthday from someone who lives out of state. This entire situation is super frustrating and it’s been said on other pos...

0 1

0 Hearts

1 Reply

Re: Help with Gift Card

@psychopixi13, we're only able to find the gift card number if it was purchased from Sephora directly and you have the receipt. I do apologize for the disappointment this may cause. I'll be happy to s...

0 0

0 Hearts

0 Replies

Multiple emails linked to same phone number

Hello, I have 3 email addresses linked to the same phone number and I would like to get rid of two of them so that only one of them pops up in the store when they look up my phone number. Can someone help me figure out how to do this?

0 1

0 Hearts

1 Reply

Re: Multiple emails linked to same phone number

@sanagggg, we're happy to assist! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would li...

0 0

0 Hearts

0 Replies

Order ptoblem

My order arrived on April 15, 2025, I ordered Charlotte's eyeshadow. My order is not in the box or in my package. I'm so mad.

0 1

0 Hearts

1 Reply

Re: Order ptoblem

@Gei29, I'm sorry to hear this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would like...

0 0

0 Hearts

0 Replies

Charged twice

I heard of Sephora charging people twice for the same item but never thought it would happen to me . I was looking through my past orders and saw I was charged twice for the same brush with the same i...

0 1

0 Hearts

1 Reply

Re: Charged twice

@jenniferann90, I'm sorry to hear this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you wo...

0 0

0 Hearts

0 Replies

how do i check which accounts are linked to my phone number?

I recently found out that I have multiple accounts linked to my phone number from my past accounts not in use anymore. Is there anyway to unlink those accounts so my current account is the only one wi...

0 1

0 Hearts

1 Reply

@camila2xi, we're happy to assist! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would l...

0 0

0 Hearts

0 Replies

Item came broken

I was so excited for my Natasha Denona 100 reward bazaar item and it came broken 😭

0 1

0 Hearts

1 Reply

Re: Item came broken

@annypoo, I'm sorry to see this! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would lik...

0 0

0 Hearts

0 Replies

Samples missing

All samples were missing from my Sephora order shipped this morning. MAC lipstick shade sent was incorrect again 2nd time in a row. What can I do?

0 1

0 Hearts

1 Reply

Re: Samples missing

@archieandrews, my apologies! Samples can be substituted, but they should not be missing entirely. It looks like your private messages are turned off, and you can adjust your preferences in your Commu...

0 0

0 Hearts

0 Replies

add points from receipt

hey does anyone know if its possible to get scan a receipt to get sephora points? i forgot to give my account information when checking out. thanks!

0 9

0 Hearts

9 Replies

I also need help adding points from a receipt. I was going to send a message through customer service but it says it’s down. @CustomerService

0 1

0 Hearts

1 Reply

@Elkinsas, we're happy to assist! It looks like your private messages are turned off, and you can adjust your preferences in your Community settings (on the browser only, not the app). If you would li...

0 0

0 Hearts

0 Replies

Hi I recently figured out how to add my insider to door dash but I have previously made purchases I have the receipts here with me but can't add the point please help

0 1

0 Hearts

1 Reply