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198,734 Posts
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Re: How To Do Sephora Product Reviews At Home
I’m sorry..I meant that I was inquiring about being about to be sent
products to review, lol I’m sorry for the mix-up!! I should’ve been more
clear..lol
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Re: How To Do Sephora Product Reviews At Home
@Kris8260, my apologies! There are multiple product review programs but
these are not managed by Sephora. You may want to look into some product
review programs directly for more information. Our Beau...
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didnt get my 100 points beauty insider
Hi, I ordered something that was worth more than 50$. But I didnt get my
100 points for it. I obly got the dior 4x points
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Re: didnt get my 100 points beauty insider
@yas12345, I'm sorry to hear this! It looks like your private messages
are turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would l...
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Re: didnt get my 100 points beauty insider
@yas12345 did you sign up for the challenge before you placed the order
for the 100 points?
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Career Support
When I apply to jobs I see them in the application portal however, I
never receive confirmation emails anymore about the application. I
wonder if updates are being sent to the correct email. I am an internal
employee (stores).
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Re: Career Support
Hi @Lizzcg, thank you for reaching out! I apologize for the trouble and
I recommend utilizing the resources in store to get in touch with HR
directly, as they can look into this further for you.
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Live Chat Unavailable
I have been waiting on the live chat page to become available for over
an hour now as I have an issue with an order I placed, is there any
representative that could help me please?
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Re: Live Chat Unavailable
@JJ1588 It can take a minute for chat to update to available. I have
sent you a private message for more information.
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Exchange
I was at Sephora yesterday to look for a foundation and the lady working
shade matched me but when I got home and put some on it was to dark and
orange am I able to get a lighter shade?
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Re: Exchange
@kira225 Yes, you have 30 days in which to make a return or exchange. As
it was purchased in store, it would need to be retuned to the store.
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Help with order!!!
Can any workers or anything message me as I need help with my order soon
before it ships!
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Missing packages
Hello,I placed an order, and today it shows as “delivered,” but I
haven’t received anything. I waited the entire day, checked with my
neighbors, and still nothing. When I contacted customer service, t...
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Re: Missing packages
@djoudikenza I'm sorry to hear that! It looks like your private messages
are currently turned off. Please send me a private message with your
order number or you can contact us by phone at 1-877-737-4...
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Re: Add points
@daviskelsie11, we're happy to help! It looks like your private messages
are turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would...
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Refund Denied for Wrong Order – Urgent Support Needed
Spoiler (Highlight to read) Hi Sephora Team,I’m extremely frustrated and
disappointed. I have received the wrong order for the second time, and
now your customer service is denying my refund or return...
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Re: Refund Denied for Wrong Order – Urgent Support Needed
@Shale21 I'm sorry to hear that! It looks like your private messages are
currently turned off. Please send me a private message with your order
number or you can contact us by phone at 1-877-737-4672 ...
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Missing item
I recently purchased a package that included a Sephora mascara, Rare
Beauty blush, and Sephora deodorant. However, upon receiving my order, I
noticed that the mascara was missing from the package.Could you please
help resolve this issue?
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Re: Missing item
@Zahraazva18 Oh no! It looks like your private messages are currently
turned off. Please send me a private message with your order number or
you can contact us by phone at 1-877-737-4672 or through ou...
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Wrong Birthday Item
Hello,I went to a Sephora store yesterday and asked for my birthday
item. I thanked her after I was given the bag and I left. I did not
think of checking the inside but when I looked at it just now, i...
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Re: Wrong Birthday Item
@jupp, I'm sorry for the trouble! For assistance with receiving the
correct gift, I recommend visiting the store directly.
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Mail Back Return is Ridiculous
I returned a few items from my order (foundations and a mini hair spray)
that were lightly tested—well within what I’d consider “gently used.”
Days later, I received an email from Sephora stating that...
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Re: Mail Back Return is Ridiculous
@sunnyyyyy999 I'm sorry to hear that! It looks like your private
messages are currently turned off. Please send me a private message with
your order number. You can adjust your account settings (the g...
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Samples not received
Hello, I've noticed that this is a recurring issue, I've just placed an
order online and didn't receive my free samples. Can someone please
guide me through next steps?
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Re: Samples not received
I have the same issue every time I order online, I never get any of the
samples I select, this time I only got the empty box and not the sample.
It is disappointing.
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Re: Samples not received
This always happens to me or my samples come damaged or different than
the ones selected! Its so sad Sephora stopped doing in store samples 😭
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Re: Samples not received
@KaylenN You do need to make the update on a mobile or web browser. You
can't update your settings through the app. Alternatively, you can
contact us by phone or live chat.
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Re: Samples not received
@KaylenN You should be able to update your settings through your desktop
browser by going to the gear icon and then selecting preferences and
then private messenger.
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Re: Samples not received
@KaylenN I'm not able to reply to your PM, as they are not enabled on
your side. You can adjust your account settings (the gear icon) on a
desktop or mobile web browser.
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Re: Samples not received
Hi, I am reviewing my settings in the gear icon but I can't seem to see
where I can make it so I can enable messages...on my end it looks like
everything is already enabled
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Re: Samples not received
@KaylenN I'm sorry to hear that! It looks like your private messages are
currently turned off. Please send me a private message with your order
number or you can contact us by phone at 1-877-737-4672 ...
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Gift card fraud - class action lawsuit
I received a $100 gift card, purchased 5/9/24 from a Sephora store in
SF, CA - still have the receipt. Went to use it yesterday: $0 balance
Went to the store, they told me to call the gift card balanc...
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Re: Gift card fraud - class action lawsuit
Did you have any luck with the lawsuit? I also lost $50 on a physical
gift card. The number and pin were not scratched off until I went into
the store to redeem, and then it was empty. Would be intere...
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