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198,920 Posts
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Just generally disappointed my expired points
Just have to generally say after being VIB since its inception I’m
pretty bummed that I just found out my points expired. Had over almost
1,000 points expire. And I have 1000s of points in another cou...
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Re: Just generally disappointed my expired points
@everynametaken1 Points don’t expire as long as you have made a purchase
or redeemed a reward or free birthday gift within the last year. It
looks like your private messages are currently turned off. ...
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Points expire
Does anyone know when our points expire lol, like i thought I saw
something saying they expired in december
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Re: Points expire
Hi @Addysaddy, Points only expire if your account is inactive for 12
consecutive months or longer. If the account is inactive for that period
of time, the points will expire at the end of the calendar...
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Re: Points expire
Is there a way to get ANY of them back? I usually make 1-2 purchases a
year and didn’t do it the last year or so. When I went to buy something
a week ago, I realized they expired. I had over 9,000. I ...
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Re: Points expire
Did anyone ever find out if can get points back. It would be nice if
Sephora had sent some kind of alert or even a coupon code for expiring
points just found out I lost 1000 points in Jan and didn’t even realize
it.
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How do I become a product reviewer
I’m a licensed hairdresser/ cosmetologist and I love love Sephora ! I
was wondering on how I could apply without being scammed to test out
products and write reviews on them ? I love testing out all k...
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Re: How do I become a product reviewer
@caravear There are a few different product review programs, but these
are not managed by Sephora. We don't currently have a review program
managed by Sephora. However, we welcome to post your reviews on the
product pages on our website.
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Sale prices on page not showing up at checkout in app or on website
I'm trying to buy the Too Faced killer cashmere eyeliner. The website
and app both list it as being on sale for $15.60. But when I put it in
the cart, it jumps back to full price at $26.00. I feel lik...
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Gift Card Issues- Don't buy them anymore
Really dissapointed to find my gift card had 0 balance today. Called
support and was told it was used on May 1st, when I haven't made a
purchase since February. While the support person was nice, it's...
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Re: Gift Card Issues- Don't buy them anymore
@SaraRock, I'm sorry to hear this! It looks like your private messages
are turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would l...
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Gift card has only 6 digit pin
Was given a digital gift card and only have a 6 digit pin. Customer
service number has me going in circles getting transferred to cash star
then back to Sephora…
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Re: Gift card has only 6 digit pin
@CMonty23, I'm sorry for the trouble! The pin is required to redeem the
card online. However, you should still be able to redeem the gift card
in store. I recommend inquiring with your local Sephora store for
assistance.
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I'd like to remove a review and repost
Hi, I left a review on the new tower28 sos sunscreen id like to remove
and re-do.it was the review by pocketofstars
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Re: I'd like to remove a review and repost
@pocketofstars, this has been removed. It will come down from the site
within 48 hours. Thank you!
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Buzzer codes wtf
Sephora does not allow you to enter any buzzer codes, notes or extra
info to your address. Which results in EVERY TIME THEY CANT GET IN THE
FIRST TIME. So they make multiple trips trying to deliver to...
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Re: Buzzer codes wtf
@candyperfumebae, I'm sorry for the trouble! Once your package has been
shipped, we recommend sharing any specific delivery instructions with
the carrier directly. I'm happy to look into this further....
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Gift card not activated
I got a giftcard from my sister in law for Christmas for $40. I went to
use it and when I went to pay for my items, the cashier said it was not
activated. I wasn't about to go back to my sister in law...
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Re: Gift card not activated
I had a similar issue. I recieved a gift card from my father in law, so
I went to check the balance online and it says the card had not been
activated. Other people in this chat have said the customer...
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Re: Gift card not activated
Similar I got purchased the gift card from gas station and I loaded it
with 200 USD but card showing up the status not activated.Can you please
help me out
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Re: Gift card not activated
@CristianRonaldo, I'm sorry to hear this. It looks like your private
messages are turned off, and you can adjust your preferences in your
Community settings (on the browser only, not the app). If you ...
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Re: Gift card not activated
We just had this happen today wherein a gift card purchased for my
daughter from Safeway was not accepted (we were told it was inactive)
and the Berkeley 4Th Street store. My daughter was quite embarr...
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Re: Gift card not activated
My sister got a Sephora gift card and for some reason it doesn’t work
and it declines and since it was a big birthday party we weren’t able to
find out who it was who gave it to my sister and we went ...
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Re: Gift card not activated
Hi @rbaker7664, I'm sorry to hear this! Thank you for taking the time to
share this feedback. I'll send you a message shortly. Warm regards,
Laurie
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2 Beauty Insider Cards
I've recently set up and logged into my Sephora online account, which
says I only have 16 points. I'm confused because a Sephora associate
told me I had about 100 points and was allowed to choose a re...
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Re: 2 Beauty Insider Cards
@Anonymous I'm sorry for the confusion! I will send you a PM to help
combine your accounts.
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RE: Re: 2 Beauty Insider Cards
I logged into my account and my 1800 points were gone!! It says I have 0
points and I have not used them! I am a Rouge member! Where did my
points go!
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Re: RE: Re: 2 Beauty Insider Cards
Hi @CapeArtist, It appears that our Beauty Insider system was down but
it should be back up and running again. Please try logging out of your
account then logging back in to see the update. Always, Danee
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Receiving points for orders
A couple of weeks ago, I bought a concealer and I put in my phone number
at checkout, but I don't think I received any points. I think that this
has happened a couple of time in the past as well. I st...
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Re: Receiving points for orders
@izzyhkim, I'm sorry to hear this! It looks like your private messages
are turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would l...
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Lost or Stolen Package
I’m extremely frustrated and disappointed due to the lost or stolen
package, and the fact that customer service has not been able to help me
resolve the issue.This order is urgent. I have a flight to ...
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Re: Lost or Stolen Package
@mmmichmagat, I'm sorry to hear this! It looks like your private
messages are turned off, and you can adjust your preferences in your
Community settings (on the browser only, not the app). If you woul...
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Re: Lost or Stolen Package
@LaurieBT Hi, I already change the private message settings. I also sent
you a private message. Thank you!
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Connecting phone number to app
I usually type in phone number to get point in store, but I cannot
connect phone number to my app. Can someone help with this?
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Re: Connecting phone number to app
@Moooooe, we're happy to help! It looks like your private messages are
turned off, and you can adjust your preferences in your Community
settings (on the browser only, not the app). If you would like ...
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App won’t let me add to cart to ship
I have a weird issue with the Sephora app. It won’t let me add items to
my cart if I choose the “ship for free” option. The “add to basket”
button is greyed out. Oddly, if I switch to order online and...
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