Services
From makeovers to personalized skincare consultations
Sign In
Customer Support
199,536 Posts
Post | Hearts | Replies |
|---|---|---|
|
Two things forgot in my package!
I made an order and bought 13 products in totally, not including the
free samples and the free 100-points perk (17 products should be in the
box in total). I received the box today. After I checked my...
0
2
| 0 Hearts |
2 Replies
|
|
Hi Jihang, I am sorry to hear that you were missing ite...
Hi Jihang, I am sorry to hear that you were missing items from your
order! I recommend contacting us as soon as possible at 1-877-SEPHORA so
that we can check your order. Thank you for your patience.
0
1
| 0 Hearts |
1 Reply
|
|
Re: Hi Jihang, I am sorry to hear that you were missing ite...
Thanks! The problem has been solved! Thank you Melissa!
0
0
| 0 Hearts |
0 Replies
|
|
What Gives For Canadians Being Restricted From This Week's "Fan Friday" Special?!
I'm COMPLETELY DISAPPOINTED to have found out that this week's "Fan
Friday" special is restricted from Canadian orders as I'm ABSOLUTELY a
HUGE "Hello Kitty" fan since 1991, when I was 3 years of age,...
1
4
| 1 Hearts |
4 Replies
|
|
Dang, I've never even heard of Fan Friday until this post...
Dang, I've never even heard of Fan Friday until this post. I refuse to
use Facebook, or any other social network for that matter, for personal
reasons- too bad I'm also excluded from these offers too. That Tokidoki
bag is cute!
0
0
| 0 Hearts |
0 Replies
|
|
Hi Swtaznqt. Sorry that this weeks Fan Friday offer is no...
Hi Swtaznqt. Sorry that this weeks Fan Friday offer is not available for
Canadian orders. Sephora is actively working to improve the Canadian
experience. I will make sure your feedback is incorporated...
1
2
| 1 Hearts |
2 Replies
|
|
I've waited for another week in hopes that Sephora would...
I've waited for another week in hopes that Sephora would honor this deal
to Canadians as well...BUT...this is the EXACT same problem with the
EXACT same deal with this week's "Weekly Specials"! Moreov...
0
0
| 0 Hearts |
0 Replies
|
|
Re: Hi Swtaznqt. Sorry that this weeks Fan Friday offer is no...
Ermm...no thanks, I'm not interested in any other offers but the "Hello
Kitty" makeup bag. I'll just exclude getting the "Hello Kitty" products
from Sephora then, thanks.
0
0
| 0 Hearts |
0 Replies
|
|
can u open a sephora store in brooklyn, ny?
can u open a sephora store in brooklyn, ny? i always have to travel far
to get to a sephora store so i'd love it if u would open one in my
neighborhood
1
1
| 1 Hearts |
1 Reply
|
|
Hi eslip, As of right now we currently do not have plan...
Hi eslip, As of right now we currently do not have plans to open a
location in Brookyln, New York. However we will be sure to forward your
request to the appropriate department within our company!
0
0
| 0 Hearts |
0 Replies
|
|
VIB discount doesn't work
When I did an order yesterday, the code for 20% off didn't work
(vibdream). That order was cancelled by sephora. So today I did few
other orders and again tried to use that code at checkout. It didn't...
0
3
| 0 Hearts |
3 Replies
|
|
Hi Julie777. Sorry to hear your order was cancelled. I...
Hi Julie777. Sorry to hear your order was cancelled. I will send you a
private message with more information.
0
0
| 0 Hearts |
0 Replies
|
|
The VIB sale was Nov 10-14th. I can't tell exactly which...
The VIB sale was Nov 10-14th. I can't tell exactly which day you were
referring to when you were saying that you ordered yesterday and the
code didn't work. If if was Nov 15th, the sale was over, if n...
0
1
| 0 Hearts |
1 Reply
|
|
Re: The VIB sale was Nov 10-14th. I can't tell exactly which...
First time it was on November 14. Then I received e-mail from customer
service about cancellation and "Additionally, for our VIB clients, we
have extended the VIB promotional discount through Wednesda...
0
0
| 0 Hearts |
0 Replies
|
|
Cancelled Shipment
I ordered a few things during the 20% off event, but just got an email
that it was cancelled due to out of stock items. Will this reship when
the out of stock items get restocked? Or will I have to redo the order?
And how long will it take?
0
1
| 0 Hearts |
1 Reply
|
|
Re: Cancelled Shipment
Hi Feori. Sorry to hear that your order was cancelled. The remaining
items will not automatically ship. I will send you a private message to
help.
0
0
| 0 Hearts |
0 Replies
|
|
Not getting VIB e-mails
I reached VIB status a a little while ago, but I haven't received any
e-mails about the discount nor have I gotten anything about the VIB
events. I actually haven't been receiving e-mails from Sephora...
1
1
| 1 Hearts |
1 Reply
|
|
Hi Heartlily. I'm so sorry you haven't been receiving ou...
Hi Heartlily. I'm so sorry you haven't been receiving our VIB emails. I
will send you a private message to help.
0
0
| 0 Hearts |
0 Replies
|
|
VIB November 2011 Shopping Event FAQ
-What is the V.I.B. Holiday Shopping Event? V.I.B. Holiday Shopping
Event is a Very Important Beauty Insiders promotion offering clients 20%
off all purchases from November 11-14th. To kickoff the VIB...
9
45
| 9 Hearts |
45 Replies
|
|
Re: VIB November 2011 Shopping Event FAQ
Why didn't we recieve the tote bag that was in the invitation? Also, I
heard that people got a bag inside their tote with lots of cool samples,
I didn't get anything in my tote bag and didn't get any ...
1
1
| 1 Hearts |
1 Reply
|
|
Re: VIB November 2011 Shopping Event FAQ
Hi jaymoo, I'm so sorry to hear! During production of the VIB Holiday
bags we discovered that the bags were less than perfect and we
definitely did not want to give our special VIB clients a sub par p...
0
0
| 0 Hearts |
0 Replies
|
| 0 Hearts |
1 Reply
| |
|
Re: VIB November 2011 Shopping Event FAQ
Hi everyone! I think the online code for the VIB sale is VIBDREAM! Happy
shopping, I know I am! 🙂
0
0
| 0 Hearts |
0 Replies
|
|
Re: VIB November 2011 Shopping Event FAQ
Hi, The tote described in your post is tote I was looking forward to
receiving but instead they gave a smallish plastic bag at the event. Did
different stores offer different totes and how do I get the one pictured
in the email? Thank you,Michelle
0
0
| 0 Hearts |
0 Replies
|
|
Re: VIB November 2011 Shopping Event FAQ
I am planning on going to the event in Chicago, are all sephora stores
here having the event? and how do I find out if the hours are the same?
I can't find this information.... thanks!
1
2
| 1 Hearts |
2 Replies
|
|
Re: VIB November 2011 Shopping Event FAQ
Hi maddieanne. All free-standing Sephora stores will host the VIB event
tonight, Nov. 10th, from 6-9pm. Sephora stores inside JCPenney won't be
participating in the event, but they will be honoring th...
0
1
| 0 Hearts |
1 Reply
|
|
Re: VIB November 2011 Shopping Event FAQ
Is the Canadian event at the same time? If so can I use the same coupon
(I didn't receive the emailed coupon)
0
0
| 0 Hearts |
0 Replies
|
|
Re: VIB November 2011 Shopping Event FAQ
How many tote bags are given out? I won't be able to get to the event
till 8pm, would there be any left for me? Also, does the friend I bring
along also get one? Thanks and super excited for tonight!
0
1
| 0 Hearts |
1 Reply
|
|
Re: VIB November 2011 Shopping Event FAQ
@Mtiny Supplies are limited. I would recommend giving the store a call
for more information. For a list of store numbers and locations nearest
you, visit the Store Locator
1
0
| 1 Hearts |
0 Replies
|
|
Re: VIB November 2011 Shopping Event FAQ
Hi I lost my invite to the VIB event today and when I go to print it off
of here it tells me access denied. Can I just go in to Sephora with out
it ? Can they check my beauty insider card to verify? I...
0
0
| 0 Hearts |
0 Replies
|
| 1 Hearts |
0 Replies
| |
|
Re: VIB November 2011 Shopping Event FAQ
I think its extremely unfair the limits that are put on cities without a
free standing Sephora. I am a VIB member and I spent a lot of my hard
earned cash to get there but I live in a city that only h...
2
1
| 2 Hearts |
1 Reply
|
|
Re: VIB November 2011 Shopping Event FAQ
I agree, I also live in a city where I only have a Sephora inside a JC
Pennys. The clostest free standing Sephora store is 2 hours away, and
with an event that is so late in the day, even if I wanted ...
1
0
| 1 Hearts |
0 Replies
|
|
Re: VIB November 2011 Shopping Event FAQ
Do I have to bring a card or anything? I just qualified for VIB and got
the invitation in the mail, but was curious about the actual logistics
as far as what I need to do on my end. Thanks!
0
10
| 0 Hearts |
10 Replies
|
|
Re: VIB November 2011 Shopping Event FAQ
@ Aevalsidhe, I would suggest bringing the invitation that was sent to
you and your V.I.B card. I hope this helps!
0
9
| 0 Hearts |
9 Replies
|
|
Re: VIB November 2011 Shopping Event FAQ
I am so excited! I don't have a V.I.B. card, only my B.I. card. I did
receive the email. Do you all give V.I.B.'s different card's from the
standard B.I. card?
1
7
| 1 Hearts |
7 Replies
|
|
Re: VIB November 2011 Shopping Event FAQ
Sorry for any confusion ladys84. You will not be issued a new card once
you become a VIB. Simply keep your Beauty Insider card and/or registered
e-mail address and when any Cast Member or Beauty Advis...
0
0
| 0 Hearts |
0 Replies
|
|
Re: VIB November 2011 Shopping Event FAQ
I didn't receive anything! nothing in the mail and nothing in
e-mail..they always give it to me when i go there in person..anyone to
confirm?
1
5
| 1 Hearts |
5 Replies
|
|
Re: VIB November 2011 Shopping Event FAQ
Hi ladies, We appreciate all of the feedback. I'm so sorry that the
Sephora inside JcPenney locations will not be partaking in the special
VIB event, but please know that you are more than welcome to ...
0
4
| 0 Hearts |
4 Replies
|
|
Re: VIB November 2011 Shopping Event FAQ
When I click on "click here" there is no coupon to print. I have not
received an e mail to this event as well, can you help? Thanks
0
3
| 0 Hearts |
3 Replies
|
