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Post in Customer Support
maradecella
NEWCOMER I Vib
‎08-31-2017 11:06 PM
‎08-31-2017 11:06 PM

"Unsuccessful authorization"

I have placed an order for a few items online on Aug. 27th and received an email with my confirmation number. I logged into my Sephora account and I saw that the status of my order says "unsuccessful authorization". Why could this be? I made sure that my billing/shipping addresses and payment information were correct before I even placed the order. If it is not possible to put the order through then I want a refund. Thanks.
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DaneeBT
MOD Rouge
‎09-01-2017 12:13 PM
‎09-01-2017 12:13 PM

Re: "Unsuccessful authorization"

Hi maradecella,

 

I can look into this for you! I'll send you a private message shortly!

 

Always,

Danee

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  • ‎08-31-2017 11:06 PM
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