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198,893 Posts
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Re: hourglass holiday palette
Hi @Heathermichelet, I recommend signing up for restock notification
emails located on the product page to be notified as soon as the item
becomes available. Please keep in mind that if a product is r...
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Can someone please help me?!
I ordered an item on 11/14. Not back ordered or out of stock or
anythingof that nature. Received an email a week later stating that the
item was shipped ground instead of flash. I thought, “okay, no b...
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Re: Can someone please help me?!
Hi there @shimmyshakes. So sorry about this. I'll send you a message to
assist. xo, jamila
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is it possible that the AbH Nichole Guerriero Glow kit might become available again in Sephora?
I thought I saw it was available online until very recently on the
Sephora website; I am pretty sure it’s available online on the ABH
website.
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Re: is it possible that the AbH Nichole Guerriero Glow kit might become available again in Sephora?
Hi @anonymous8888, All available products are listed on our website and
I apologize that we are unable to provide the requested information. I
recommend keeping an eye on Sephora's promotional emails,...
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What's going on?
Is Sephora going to stop carrying the 8 hr mattifying compact
foundation? I've been trying for MONTHS to order #23 shade and they're
always out. I don't live near a store so I depend on the website to get
whatbi need.
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Re: What's going on?
Hi @Autumnloveocean, I'm sorry to hear this! This product is available
online only. I recommend signing up for restock notification emails
located on the product page to be notified as soon as the ite...
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Cancelled part of my order--the free part. Feels like "bait and switch"
I ordered in the morning, justified spending more by the fact that I
could choose a beauty bag free gift which would provide more value
overall. 6 hours later you are out of stock and canceled the fre...
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Re: Cancelled part of my order--the free part. Feels like "bait and switch"
Hi @Anonymous. So sorry about this. I'll send you a message. xo, jamila
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Lasership delivery problems
I ordered something online and i've been tracking the order all weekend.
I was at home all day waiting for my package and I noticed that it said
"delivered at front door." I didn't hear a knock and I ...
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Re: Lasership delivery problems
Hi @fliptiff, I'm sorry to hear this! I'll take a look and will send you
a private message to assist shortly. - Laurie
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no samples
My order was delayed, and even though I requested three samples, I got
zero! Testing samples usually gives me information to buy those pricier
items.
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Re: no samples
Hi @ApolloPup + @Anonymous. I will send you a private message to assist.
xo, jamila
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I am still waiting for my order that shipped out the 24th...
I am still waiting for my order that shipped out the 24th of several
play boxes. I got another order in that I ordered after that one and
another order coming in tomorrow but even looking up the track...
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Re: no samples
Hi elisestanford, I am so sorry to hear that samples were missing from
your order! I am sending you a message to help now:)
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I have had the same issue twice. once they forgot to send...
I have had the same issue twice. once they forgot to send me the promo
item as well.
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Restock date of Nars Powermatte lip pigment
Does anyone know when will the Nars Powermatte lip pigment in Slow Ride
be restocked in Canada? It's out of stock online and in store in Toronto
(although it says online they are available in a couple but they are
not).Thank you!
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Re: Restock date of Nars Powermatte lip pigment
Hi @vshen, So sorry for the delayed response! I recommend signing up for
restock notification emails located on the product page to be notified
as soon as the item becomes available. Alternatively, pl...
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Help!
So I have two different beauty insider cards, both of which I have no
idea the email I used for them. Is there a way to get them both on this
account? Please help, I'd like all my points on one account.
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Read more
Hello, I’ve been having trouble with the community tab and the fact that
the read more button isn’t working and the tab itself is just loading
really slow and not properly. If you could please help, thank you.
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Re: Read more
Hi there @Anonymous. So sorry about this. We are aware of this error and
working to fix it as soon as we can. If you are having trouble on your
app, I suggest using out mobile site or a computer, and visa versa. xo,
jamila
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men's cologne
Hi.I purchased the sampler with the coupon for a full size cologne for
my husband. He cannot find the coupon. Is there any way to obtain a
replacement?
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1 Reply
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Re: men's cologne
Hello @Anonymous , So sorry to see this. If you are still experiencing
issues with this, please send me a PM and I'd be happy to assist! Best,
Richard
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Becca Light Waves pallette
Any idea if Sephora Canada will be getting the Becca Light Waves
pallette?
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1 Reply
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Re: Becca Light Waves pallette
@jennrpeters Hi there! So sorry for the delay. Unfortunately, we do not
have insight on when/if this product will be available in Canada. Sorry
about that!
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Status of several orders say delivered but never received
Hello I made a recent purchase with Sephora online, actually some large
orders and though packages are saying delivered I NEVER received
anything. I made a similarly large order last year trying to ma...
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Re: Status of several orders say delivered but never received
Hello @Anonymous , So sorry to see this. If you are still experiencing
issues with this, please send me a PM and I'd be happy to assist! Best,
Richard
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call customer service, this happened to me on holloween a...
call customer service, this happened to me on holloween and they helped
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Didn’t receive my package
Hi,I received a package recently for the sephora sale. However, there’s
only one product in the package, and I still got alot of orders. I
checked the shipping status and it shows that it has been shi...
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1 Reply
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Re: Didn’t receive my package
Hello @vicche16 , So sorry to see this. If you are still experiencing
issues with this, please send me a PM and I'd be happy to assist! Best,
Richard
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Missing samples in online orders
I placed three online orders during the VIB sale and Black Friday sale,
all of which I selected three free samples in... and all three were
missing samples. None of the shipments had any samples inclu...
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Re: Missing samples in online orders
Hello @lrnwallace17 , So sorry to see this. If you are still
experiencing issues with this, please send me a PM and I'd be happy to
assist! Best, Richard
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Re: Missing samples in online orders
This is my first time shopping with Sephora, and I'm not so sure what
the hype is all about. I got the impression Sephora was a really great
place to shop. I'm not impressed. One of the reasons I star...
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sephora play box
How long does it take to see the products I will be receiving in my play
box? When will I be receiving them because I had paid for the month of
November
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Re: sephora play box
Hello @Anonymous , So sorry to see this. If you are still experiencing
issues with this, please send me a PM and I'd be happy to assist! Best,
Richard
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Samples
Why am I not getting samples with my orders? Seldom do I actually get
what I chose. However, with my last 4 orders I have received NONE. They
are listed on my order when I get my email order verificat...
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Re: Samples
Hello @TraceyBug , So sorry to see this. If you are still experiencing
issues with this, please send me a PM and I'd be happy to assist! Best,
Richard
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benefit erase case 🤔
So I bought the benefit boing erase case in shade 2 but all the
concealers were in shade 1...?
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